Lynn Robella
Woods Harbour,NS
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Casher
Pilot Flying J
Medicine Hat, AB
04.2014 - 09.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Special Care Aide
Elrose Health Centre
Elrose Sask
07.2002 - 02.2012
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
Education
Certificate - Home Care Special Care Aide
Saskatoon Polytechic
Saskatoon, SK01.2000
Skills
- Cash Drawer Reconciliation
- Visual Merchandising
- Cashier Training
- Customer Assistance
Certification
Emergency First Aid Expire July 2025 Safecheck Advanced Food Safety Program Expire November 2026.. Police Check done October 2022
Timeline
Lead Casher
Pilot Flying J
04.2014 - 09.2022
Special Care Aide
Elrose Health Centre
07.2002 - 02.2012
Certificate - Home Care Special Care Aide
Saskatoon Polytechic