LYNN MUNRO
Adminstration
Powell River,BC
Summary
Dedicated administrative professional with over 20 years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Call Center Agent, Inbound Sales
1800gotjunk
Vancouver, BC
05.2023 - 05.2024
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards to assist large number of clients daily,
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Automated processes to manage remote network.
- Documented details of calls and customer interactions.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Administrative Assistant
Wayne's Reglazing
Vancouver, BC
01.2019 - 05.2022
- Scheduled office meetings and client appointments.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Branch Administrator
Labour Unlimited
Vancouver, BC
01.2016 - 01.2019
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
Administrative Assistant
Anixter Canada
Mississauga , Richmond , ON, BC
01.2004 - 01.2016
- Scheduled meetings, appointments, lunch & learns and social events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report from performance and sales data.
- Restocking supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Legal Administrative Assistant Certification - Legal Office Administration
Toronto School of Business
Mississauga, ON08.1994
High School Diploma -
Erindale Secondary School
Mississauga, ON06.1989
Skills
- Detailed Meeting Minutes/Data Entry/Calendar Management
- PC Proficiency/Office/Excel
- CRM Software
- Customer Service/Team Building/Client Relations
- Mail Management/sorting and Labeling
- Business Correspondence writing
- Office Equipment Maintenance
- Multiple-line phone management
- Database Organization
- Office Management/Internal Communications
- Senior Leadership Administrative Support
- Project Management
- Reading Comprehension
- Customer Relations
Certification
400hr yoga teacher certification
Hobbies
Certified as Yoga Teacher
Certified Early Education Assistant
Roller Skating
Crafting/Refinishing
Boating/Fishing
Timeline
Call Center Agent, Inbound Sales
1800gotjunk
05.2023 - 05.2024
Administrative Assistant
Wayne's Reglazing
01.2019 - 05.2022
Branch Administrator
Labour Unlimited
01.2016 - 01.2019
Administrative Assistant
Anixter Canada
01.2004 - 01.2016
Legal Administrative Assistant Certification - Legal Office Administration
Toronto School of Business
High School Diploma -
Erindale Secondary School
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