LYNN MUNRO
Administration
Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Over 30 years experience in different verticals including call centers. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Call Center Agent
1800GOTJUNK
05.2022 - 05.2023
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Administrative Assistant
Wayne's Reglazing
01.2019 - 05.2022
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Branch Administrator
Labour Unlimited
01.2016 - 01.2019
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Set schedules and dispatched employees to bookings
- Maintained payroll and workers hours
- Developed strategic plans for day-to-day financial operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Administrative Assistant
Anixter Canada
01.2004 - 01.2016
- Scheduled meetings, appointments, lunch & learns and social events
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Assisted coworkers and staff members with special tasks on daily basis
- Developed and updated spreadsheets and databases to track, analyze, and report from performance and sales data
- Restocking supplies and placed purchase orders to maintain adequate stock levels
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Salesforce, Administration Assistant
Trailhead Salesforce
OnlineHigh School Diploma -
Erindale Secondary School
Mississauga, ON, CALegal Administration Certificate - Law
Toronto School of Business
Mississauga, ONCertificate - Early Childhood Education And Senior Care
Responsible Adult Certificate - ECE
Vancouver, BCSkills
- 52 wpm
- CRM Software (4 years)
- Customer Relations
- Reading Comprehension
- Office Management/Internal Communications
- Multiple-line phone management
- Mail Management/sorting and Labeling
- PC Proficiency/Office/Excel
- Detailed Meeting Minutes/Data Entry/Calendar Management
- Project Management
- Database Gathering and Organization
- Customer Service/Team Building/Client Relations/Communication
- Client Retention
- Senior Leadership Administrative Support
Hobbies
Yoga, reading, roller skating, fishing
Timeline
Call Center Agent
1800GOTJUNK
05.2022 - 05.2023
Administrative Assistant
Wayne's Reglazing
01.2019 - 05.2022
Branch Administrator
Labour Unlimited
01.2016 - 01.2019
Administrative Assistant
Anixter Canada
01.2004 - 01.2016
Salesforce, Administration Assistant
Trailhead Salesforce
High School Diploma -
Erindale Secondary School
Legal Administration Certificate - Law
Toronto School of Business
Certificate - Early Childhood Education And Senior Care
Responsible Adult Certificate - ECE
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