Lynn McGonigal
Ottawa,Canada
Summary
Dynamic professional with a proven track record in service excellence and advanced Microsoft Office skills, demonstrated at MSI Corp Inc. Expert in optimizing sales performance and tenant relations, evidenced by top leasing consultant achievements. Skilled in Yardi platform, adept at meeting tight deadlines, and committed to delivering exceptional customer support.
Overview
25
25
years of professional experience
Work History
Customer Service/Technical Support
MSI Corp Inc.
08.2022 - 11.2023
- Activation improvement - supporting customers and modifying pending orders
- Properly documenting all changes and correspondence into AI Tracker and Blueprints Infinite
- Communicating with and adjusting coding as required for technicians on-site
Leasing Consultant
Timbercreek Asset Management
03.2010 - 01.2022
- Was a top leasing consultant for Heron Gate and Ottawa Core
- Obtained prospective tenants from phone calls and emails
- Showed available homes to clients, paying attention to their needs and requirements
- Performed credit checks, verifying employment and references
- Performed all administrative duties as required
Rental Agent
Bona Properties
09.2020 - 01.2021
- Managed rental properties, including marketing, leasing, and tenant relations
- Conducted property showings and walkthroughs
- Responded promptly to inquiries via phone, email, and in-person to provide information about available units and scheduling appointments
- Utilized property management software to track leads, maintain tenant records, and generate leasing documents
- Conducted thorough tenant screenings, including credit checks and background checks
- Coordinated maintenance requests and repairs for tenants
- Negotiated lease agreements and renewal terms
- Carried out regular property inspections to identify maintenance needs
Education
Law Clerk - Law/Administration
Algonquin College
Ottawa, ON01.2025
Mastery Performance Training Program -
Richard Robbins International
01.2012
licenced -
Ontario Real Estate College
Toronto, ON01.2005
Business Administration Program -
Algonquin College
01.2003
Skills
- Service Excellence
- Advanced Microsoft Office Skills
- Yardi Platform Expertise
- Fundamental Analysis Skills
- Bcris Application Expertise
- Sales Performance Optimization
- Effective Deadline Coordination
- WHMIS Certification
- Experienced with Axonify
- BLC Educational Facilitation
Languages
English
Native or Bilingual
French
Professional Working
Accomplishments
- Volunteer Justice Counsel Member for the “Restorative Justice Program” through the Métis Nation of Ontario (MNO) (Jan. 2024 - Sept. 2024) (Vulnerable Sector Check was required)
- Awarded full College Sponsorship through the Congress of Aboriginal Peoples (CAP) (full application with essay was required)
Timeline
Customer Service/Technical Support
MSI Corp Inc.
08.2022 - 11.2023
Rental Agent
Bona Properties
09.2020 - 01.2021
Leasing Consultant
Timbercreek Asset Management
03.2010 - 01.2022
Mastery Performance Training Program -
Richard Robbins International
licenced -
Ontario Real Estate College
Business Administration Program -
Algonquin College
Law Clerk - Law/Administration
Algonquin College
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