Lynn Mawunze
Calgary
Summary
Diligent and motivated university student with a strong customer service background. Proven ability to efficiently resolve inquiries and maintain high satisfaction rates. Skilled in communication and problem-solving to enhance the customer experience and passionate about delivering exceptional service and contributing to team success.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Bluenotes
09.2022 - 01.2025
- Welcome customers to the store and answer queries
- Assess customers needs and provide assistance and information on product features
- Ensure high levels of customer satisfaction through excellent sales service
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Team up with co-workers to ensure proper customer service
Sales Associate
GEOX
12.2021 - 08.2022
- Greeted and assisted customers with finding proper shoe sizes and styles
- Maintained knowledge of product and promotions
- Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
- Handled cash, debit and credit transactions accurately at the register
Omni Customer Fulfillment
Walmart
09.2021 - 12.2021
- Used handheld devices to locate and scan items throughout the store
- Picked and packed online orders for customers
- Transfer items that are damaged, defective, or stolen to the Claims Area
- Assisted with curbside pickup, delivering straight to customer vehicles
- Provided friendly service when interacting with customers
- Adapted to a fast-paced and high volume environment
Education
Bachelor of Science - Post-secondary education
Mount Royal University
Calgary, ABSkills
- Customer Service & Relationship Building
- Problem Solving & Conflict Resolution
- Time management
- Communication Skills
- Multitasking
- Friendly, positive attitude
- Point-of-Sale (POS) Operation
- Teamwork and collaboration
Languages
English
Timeline
Retail Sales Associate
Bluenotes
09.2022 - 01.2025
Sales Associate
GEOX
12.2021 - 08.2022
Omni Customer Fulfillment
Walmart
09.2021 - 12.2021
Bachelor of Science - Post-secondary education
Mount Royal University
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