Lynne Donovan
Thunder Bay,ON
Summary
Friendly Nursery Worker with excellent plant maintenance and cultivation skills. Highly effective at assisting customers and imparting horticulture knowledge to others. Known for attention to detail and great problem-solving skills.
Overview
56
56
years of professional experience
Work History
Labourer
Vanderwees Garden Gallery
05.2005 - Current
- Assisted customers with finding requested plants and flowers.
- Rearranged planting beds and flower gardens seasonally.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Unloaded plants and nursery items from delivery trucks.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
Manager Garden Centre and Greenhouse Worker
Plant Essentials Inc.
04.2016 - 09.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Unloaded plants and nursery items from delivery trucks.
- Rearranged planting beds and flower gardens seasonally.
- Assisted customers with finding requested plants and flowers.
- Communicated with coworkers and management to report challenges.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Evaluate harvesting conditions and identify obstacles.
- Assembled and maintained greenhouses and other structures to assist with business operations.
- Led team of 5 skilled and unskilled farm personnel.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
Owner
LP Rentals & Property Management
02.2000 - 08.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative
Bell Canada
01.1989 - 10.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Secretary to the General Manager
Old Fort William
08.1983 - 04.1987
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated travel arrangements and bookings for executive staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Receptionist Clerk Typist
Old Fort William
03.1980 - 08.1983
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Accepted dictated notes and produced professional documents with outlined information.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
Clerk/Medical Typist
Northwestern Medical Laboratories
01.1968 - 12.1976
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Translated medical jargon into correct terminology.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using [Software].
- Checked patient records to verify information accuracy.
- Entered transcribed materials into electronic health records system.
- Edited drafts created from speech recognition software.
- Submitted orders for additional tests and examinations.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Education
High School Diploma -
Sir Winston Churchill Highschool
Thunder Bay, ON09.1967
Skills
- Organizational Skills
- Customer Relations
- Teamwork and Collaboration
- Active Listening
Timeline
Manager Garden Centre and Greenhouse Worker
Plant Essentials Inc.
04.2016 - 09.2019
Labourer
Vanderwees Garden Gallery
05.2005 - Current
Owner
LP Rentals & Property Management
02.2000 - 08.2010
Customer Service Representative
Bell Canada
01.1989 - 10.1999
Secretary to the General Manager
Old Fort William
08.1983 - 04.1987
Receptionist Clerk Typist
Old Fort William
03.1980 - 08.1983
High School Diploma -
Sir Winston Churchill Highschool
Clerk/Medical Typist
Northwestern Medical Laboratories
01.1968 - 12.1976
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