LYNN BILODEAU

Versatile and influential professional with experience leading the operation and administrative effectiveness of a growing government department. Recognized as a strong leader and forward-thinking decision maker, able to ensure continued stability and growth. Positive relationship builder, able to create unified momentum across multi-disciplinary teams. Empowering change agent, able to improve an organization’s processes, standards and resource management. Equipped with a strong foundation of administrative skills and accomplishments, coupled with a calm and sensible demeanour honed through a unique career journey.

Professional executive support expert with extensive experience in high-level administrative roles. Known for effective coordination and ability to handle confidential matters with discretion. Focuses on team collaboration and adaptability, ensuring operational efficiency and goal achievement.

Experienced administrative professional prepared to support executive leadership. Known for strong organizational skills, calendar management, and effective communication. Consistently ensures smooth operations, adapts to changing needs, and excels in team collaboration. Trusted for reliability, discretion, and results-driven approach.

• Planned corporate meetings, lunches and special events for groups of twenty-five+ employees.
• Supervised team of four staff members.
• Collaborated with team of three in the development of SharePoint system.

• CAP - Certified Administrative Professional
• CPPA - Certified Payroll Professional Certification

• Excelled in the following areas throughout a fulfilling career including executive operations management for a high-volume automotive maintenance institution, administrator for a business organization, and other administrative leadership roles:
• Executive Decision-Making: Hold complete influence over the profit/loss, budget, growth and competitiveness of a local institution, and conduct future-driven business planning to ensure client retention and market share growth. Ensure operating compliance with health/safety and other regulatory requirements.
• Business Development: Maintain awareness of changes in the local market, and consistently drive measurable year-over-year business growth. Ensure all customer-facing personnel represent the organization with integrity and professionalism, resulting in continuous client retention and new business.
• Process & Operational Transformation: Create and introduce new training, processes and solutions in order to maximize efficiency and performance. Defined a framework of standards and protocols that govern the institution.
• Administrative Leadership: Manage all business priorities across the organization, and preside over the daily activities of a multi-disciplinary team. Fulfill HR duties, payroll, accounting, and office administration, among other priorities.
• Resource Management & Logistics: Engage a broad network of vendors to secure vital supplies and materials necessary for the continued operations of the institution. Coordinate a complex logistics schedule to prevent inventory issues, and actively negotiate for optimal contracts.
• Ambassadorship & Customer Service: Uphold the integrity of the institution toward customers, businesses and the public. Notably provided knowledge of the City of Timmins’ various programs and service toward inquiring citizens.
• Executive & Team Collaboration: Worked as a collaborative resource for an organization’s Board of Directors and COO, and currently create a positive working culture across a team of employees including a Service Advisor, Service Manager, Mechanics and Apprentices.
• Training & Development: Train, guide and mentor personnel across various working environments, in accordance with well-constructed training programs. Ensure personnel are adequately on-boarded into their roles, and actively assess performance on a regular basis.

• Technical Proficiencies: Windows Systems up to Windows 10 | Microsoft Office Suite (Word, Excel) | Simply Accounting | Sage | CPIC System | OMPPAC System | SAP | Microsoft Office 365 | PowerPoint | Excel | Co-Pilot | Information Management Systems | Teams | SharePoint
• Training & Continuing Education:
• Employment Equity
• Fraud Investigation Techniques
• Multicultural Awareness Seminar
• Coach Officer Training
• Interview Skills Training
• Secret Security Clearance with federal government
• Staffing and HR Training
• Sexual Assault Interview and Awareness Skills Seminar
• WHMIS
• WSIB Health and Safety Training
• All Mandatory Training for Indigenous Services Canada
• Occupational Health and Safety
• Conflict of Interest Training
• Harassment and Violence Prevention Training
• Practicing Responsible Procurement Training