Lynn A. Smoles
Fairfax
Summary
Over fifteen years of management level experience in program development and management, involving developing funding initiatives, sales and account management responsibilities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Business Partner
First Drywall, Inc.
06.2003 - 12.2023
- Responsible for the “Administrative” side of a small Drywall Company
- Human Resources
- Accounts Payable
- Accounts Receivable
- Bank Reconciliations
- Year End
Project Manager, Transforming Communities Technical Assistance and Training Project (TC-TAT)
Marin Abused Women’s Services
01.2002 - 01.2004
- Lead a department with six staff positions and numerous consultants, providing domestic violence prevention training and technical assistance throughout California;
- Responsible for three separate state funding streams, totaling an annual budget of approximately one-half million dollars;
- Oversee the development, implementation and delivery of grant-mandated deliverables, including:
- Provision of statewide prevention trainings
- On-site consultations and problem solving
- An annual newsletter
- A Media Planning Guide
- A “Snap Shots”, a statewide directory of domestic violence services for traditionally underserved populations, and
- TC-TAT website upgrade and maintenance;
- Identify potential funding streams and managing manage the proposal development and grant writing process
Wellness Project Director
University of California San Francisco (UCSF)
01.2001 - 01.2002
- Directed study funded by the National Institute of Health, administered by UCSF, on the effects of providing wellness services to the severely mentally ill;
- Maintained Excel database containing longitudinal data for tracking the recruitment and surveying of voluntary subjects;
- Ensured all study protocols were adhered to and documentation maintained according to standards;
- Managed staff of 2 researchers and 1 nurse
Senior Director Corporate Solutions
CareGuide, Inc.
01.2000 - 01.2001
- Developed the Business to Business (B2B) line of this an on-line child and elder care resource and referral product;
- Facilitated the development, implementation and integration of this product within CareGuide;
- Conducted financial analysis and due diligence pertaining to the development of partnership opportunities;
- Handled contract development and management;
- Developed and responded to funding proposals;
- Responsible for sales and account management;
- Managed web-site development for corporate customers
Director, Employee Assistance Program (EAP) Development
United Behavioral Health (UBH)
01.1997 - 01.2000
- Successfully represented UBH in sale and implementation of major EAP accounts including: Raytheon (70,000 employees), State of Tennessee (120,000 employees) and Zurich Insurance (7,000 employees);
- Directed the development of a comprehensive market analysis of potential EAP vendor acquisition targets and presented a successful executive briefing on a recommended course of action;
- Developed a successful business plan for the creation of an internal, integrated work-life program, including:
- Comprehensive market analysis of potential acquisition targets;
- A Recommend course of action for the development of this program;
- Pioneered and established:
- International EAP;
- A Telephonic Financial Consultation service;
- A Family Mediation Program;
- Co-created an innovative employee outreach program designed to anticipate and meet the psychosocial needs of employees on worker compensation or disability leave for medical conditions;
- Directed the development of a hybrid internal-external EAP model, including the development of job descriptions and interface protocol;
- Provided leadership Lead person in the development and production of a state of the art EAP orientation video for employees and managers;
- Composed and developed a comprehensive, instructional Managers EAP Resource Guide;
- Directed the assessment and re-design of UBH’s Training Programs and Services, including the development of new training programs, marketing materials and operational protocols
National Account Manager
Community Psychiatric Centers
01.1995 - 01.1996
- Involved in prospecting and sales efforts, resulting in the award of large national contracts to provide behavioral health hospital services for such customers as: Champus Tri-Care, Plan 21 and Foundation Health Plan;
- Managed customer service and contract compliance for large national accounts such as: Merit, USBH and Blue Cross Blue Shield;
- Co-developed and implemented a national corporate contract management database system
On-Site EAP Manager
Value Behavioral Health (VBH)
01.1993 - 01.1995
- Managed clinical and administrative functions of an external, on-site EAP program for a prestigious customer, Sandia National Laboratories in Albuquerque, NM;
- Successfully resolved management and operations issues that had threatened this account;
- Developed and implemented the Department of Transportation Substance Use/Abuse training and assessment program governing supervisors and employees holding commercial drivers licenses;
- Actively participated in the development of the federal Employee Assistance Program Referral Option (EAPRO); designed to re-instate and prevent the loss of Department of Energy security clearances for employees with substance use issues;
- Held an active caseload of individual, couples and family counseling;
- Designed and implemented employee and manager orientation and training programs;
- Performed emergency and substance abuse assessments;
- Provided clinical and administrative supervision;
- Responded to critical incidents (e.g
- Workplace accidents or deaths);
- Consulted with managers and supervisors on employee performance/behavior issues
EAP Care Manager
VBH
01.1992 - 01.1993
- Served on a team of three EAP Care Managers to implement and manage two major national EAP accounts: Reynolds Metals and Johnson and Johnson;
- Participated in design and development of EAP specific information system software programs;
- Provided telephonic assessment and referral for employees, managers, human resource personnel and internal EAPs;
- Managed requests for orientations, trainings and critical incident responses
Hospital Social Worker
Care Unit Hospital
01.1992 - 01.1993
- Managed clinical services in a newly implemented dual-diagnosis unit for seriously mentally ill patients with substance abuse disorders;
- Provided clinical supervision for non-licensed clinical staff, including Certified Alcohol and Drug Abuse Counselors and student interns;
- Provided direct clinical services including care management, individual, family and group counseling for general patient population and for the Federal Prison Release Program
Clinical Social Worker
Carlsbad Community Mental Health Center
01.1992 - 01.1993
- Directed Pathfinders, an outpatient adolescent substance abuse treatment program;
- Supervised CHINS, a community health and intervention program for children and adolescents involved in the juvenile justice system;
- Provided individual, couples and family counseling
Social Worker III
Rensselaer County Unified Services
01.1991 - 01.1992
- Revised and managed the intake process for this county wide behavioral health outpatient clinic for children and adolescents;
- Conducted emergency assessments and court-ordered sexual abuse assessments for children and adolescents;
- Provided individual, couple and family therapy
Assistant Dean/Coordinator of Women and Married Student Services
Rensselaer Polytechnic Institute
01.1989 - 01.1991
- Developed and implemented a multi-faceted fund-raising plan to support new student recruitment initiatives;
- Designed, implemented and supervised multiple student life programs and activities including a student staffed call center, a peer sexuality program, and an annual leadership retreat for female students;
- Developed and implanted campus and community wide trainings for students and resident hall advisors on topics such as sexual harassment and acquaintance rape;
- Held responsibility for a community of primarily international married graduate students, including training, counseling and family violence interventions;
- Provided student counseling and academic guidance
Education
Graduate Studies in Organizational Design and Effectiveness -
Fielding Institute
Santa Barbara, CA01.1998
Master of Social Work -
State University of New York at Albany
Albany, NY01.1986
Bachelor of Arts - Psychology Magna Cum Laude
Siena College
Loundonville, NY01.1984
Skills
- Developing funding initiatives
- Proposal development
- Budget management
- Strong leadership and management skills
- Visionary with the ability to see the big picture
- Excellent relationship building and management skills
- Extensive program development and implementation experience
- Sales
- Marketing
- Account management
- Excellent verbal and written communication skills
- Website development and management
Certification
Licensed Independent Clinical Social Worker, NM, #I-2159
Publicspeaking
- 1999, Employee Assistance Professional Association, Annual Conference, Orlando, Florida, EAP’s Role in Disability and Worker Compensation Programs
- 2000, American Prepaid Legal Plans Annual Conference, Vancouver, British Columbia, EAP/HR Perspective on the Value of Employer-Based Legal Plans and Future Needs
Professionalaffiliationsandactivities
- Past Member, Board of Directors, Employee Assistance Society of North America (EASNA)
- Past Secretary-Treasurer, local Albuquerque, NM chapter of EAPA
Relevantexperienceandskills
- Developing funding initiatives
- Proposal development
- Budget management
- Strong leadership and management skills
- Visionary with the ability to see the 'big picture' and to identify the best strategies to achieve the desired results
- Excellent relationship building and management skills
- Extensive program development and implementation experience
- Sales, marketing and account management
- Excellent verbal and written communication skills
- Website development and management
Timeline
Business Partner
First Drywall, Inc.
06.2003 - 12.2023
Project Manager, Transforming Communities Technical Assistance and Training Project (TC-TAT)
Marin Abused Women’s Services
01.2002 - 01.2004
Wellness Project Director
University of California San Francisco (UCSF)
01.2001 - 01.2002
Senior Director Corporate Solutions
CareGuide, Inc.
01.2000 - 01.2001
Director, Employee Assistance Program (EAP) Development
United Behavioral Health (UBH)
01.1997 - 01.2000
National Account Manager
Community Psychiatric Centers
01.1995 - 01.1996
On-Site EAP Manager
Value Behavioral Health (VBH)
01.1993 - 01.1995
EAP Care Manager
VBH
01.1992 - 01.1993
Hospital Social Worker
Care Unit Hospital
01.1992 - 01.1993
Clinical Social Worker
Carlsbad Community Mental Health Center
01.1992 - 01.1993
Social Worker III
Rensselaer County Unified Services
01.1991 - 01.1992
Assistant Dean/Coordinator of Women and Married Student Services
Rensselaer Polytechnic Institute
01.1989 - 01.1991
Graduate Studies in Organizational Design and Effectiveness -
Fielding Institute
Master of Social Work -
State University of New York at Albany
Bachelor of Arts - Psychology Magna Cum Laude
Siena College
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