Lynette Swift
Winchester
Summary
To seek a full time position. My goal is to work with growing and accomplished business in order to retain more knowledge in the business field. Excellent oral, written and communication skills. Ability to multi task and meet specified deadlines. Proficiency in using Microsoft Word, Excel, Outlook, & Internet Usage. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
KB Home
Wildomar
01.2024 - Current
- Help homeowners with their home warranty needs
- Created service tickets for our homeowners with their home issues
- Spoke with homeowners daily regarding their home warrant concerns
- Closed out completed home warranty service tickets
- Sent home warranty information to inquired homeowners
- Resolved customer complaints to ensure satisfaction and retention.
- Maintained accurate records of customer interactions and transactions.
- Acted as a liaison between customers and construction teams for updates.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Assistant
KB Home
Wildomar
01.2024 - Current
- Provide administrative support to the office manager and the entire division. Especially for those in the division office.
- Greet all walk-ins and appointment meetings for staff in the office and direct them to appropriate personnel.
- Assist division staff with all outgoing mail and incoming mail.
- Keep new employee files up to date and order business cards for the new incoming employees.
- Managed office supplies and inventory for efficient operations.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
Realtor
Signature Real Estate
Murrieta
01.2020 - Current
- Help Facility Real Estate deals for Buyer and Sellers
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Assist my clients in purchasing a home that fits their financial needs.
- Guiding and building trust each step of the way
- Facilitated property showings and guided clients through purchase processes.
- Conducted market analyses to determine property values and trends.
- Built relationships with clients to understand their real estate needs.
- Collaborated with mortgage lenders to streamline financing options for buyers.
- Drafted and reviewed contracts to ensure compliance with regulations.
- Coordinated open houses and promotional events to attract potential buyers.
Production Assistant Manager
Leaf Guard Beldon Home Solutions
Burr Ridge
01.2012 - 12.2019
- Assisted Production manager with the production installation team.
- Provided and Supervised the installation team with their daily task.
- Assisted production manager with payroll for our production team.
- Scheduled customers with their installation dates.
- Helped Production Manager with inventory and product orders.
- Finalized and closed out job orders.
Loan Recovery Representative
Leading Edge Recovery Solutions
Chicago
01.2007 - 12.2011
- Assisted customers on their home loan accounts on a daily basis.
- Assisted customers regarding updating their payments on their home loans.
- Assisted with inbound customer calls regarding consumers with updating account information.
- Assisted the company in making monthly goals in accruing accounts.
- Facilitated client communications to resolve account inquiries and disputes.
- Coordinated payment arrangements with clients to ensure compliance with company policies.
- Assisted in training new representatives on company procedures and best practices.
- Collaborated with team members to improve customer service strategies and processes.
- Resolved customer complaints by identifying issues and providing appropriate solutions.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Supervisor Sales Associate
TCF Bank
Lisle
01.2005 - 12.2007
- Assisted current and new customers with opening personal and business accounts.
- Assisted customers with their accounts on a daily basis.
- Operated the banking program system to assist customers with daily deposits and withdraws.
- Processed customers loan payments on a daily basis.
- Trained and Supervised New Tellers
- Led sales strategies to enhance customer engagement and drive account growth.
- Trained and mentored team members on product knowledge and sales techniques.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored store performance metrics such as inventory levels, sales data, and customer satisfaction scores.
- Supervised cashiers during peak hours ensuring that each transaction was completed accurately.
- Planned and implemented sales strategies to reach company goals.
Education
Associates - Business
College of Dupage
Glen Ellyn, IL01.2008
Highschool -
Downers Grove Highschool
01.2005
Skills
- Microsoft Word
- Customer inquiry resolution
- Administrative support
- Sales strategies implementation
- Problem solving
- Detail orientation
- Time management
- Punctuality and reliability
- Sales expertise
- Microsoft Excel
- PowerPoint
- Internet
Timeline
Customer Service Representative
KB Home
01.2024 - Current
Office Assistant
KB Home
01.2024 - Current
Realtor
Signature Real Estate
01.2020 - Current
Production Assistant Manager
Leaf Guard Beldon Home Solutions
01.2012 - 12.2019
Loan Recovery Representative
Leading Edge Recovery Solutions
01.2007 - 12.2011
Supervisor Sales Associate
TCF Bank
01.2005 - 12.2007
Associates - Business
College of Dupage
Highschool -
Downers Grove Highschool