Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lynelle Ann Destriza

Abbotsford,BC

Summary

A dedicated worker with a wealth of experience in client care, customer care, and support tasks. Possesses excellent communication skills, patience, understanding, empathy and the ability to remain calm in stressful situations, enhancing client wellbeing through personalized support and relationship building.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Healthcare Support Worker

Oxford Senior Care
09.2024 - Current
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive work culture by supporting colleagues in their duties and offering assistance when needed.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained safety with tidy, clean, and hazard-free home environments. Changed sheets and made beds to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Online English Tutor/Missionary Teacher

Private Practice
06.2003 - 09.2024
  • Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
  • Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.
  • Enhanced students' learning by optimizing wide range teaching techniques and utilizing suitable instructional materials.
  • Implemented innovative assessment methods to measure student performance and identify areas for improvement.
  • Observed and evaluated students' performance and behavior, identifying areas of improvement and providing constructive feedbacks. Motivated learners through consistent encouragement, praise, and constructive criticism.
  • Boosted students'' confidence and communication skills through regular interactive activities and group discussions.
  • Identified problems with students by clearly and effectively addressing issues.

Home Care Support Worker

Elsie Taylor
08.2022 - 02.2024
  • Supported daily living activities of clients by assisting with toileting, dressing, personal grooming, and eating.
  • Assisted client in maintaining personal hygiene, resulting in improved health and wellbeing.
  • ·Assisted with daily household chores.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced client comfort by providing personalized care and support tailored to individual needs.
  • Built and maintained rapport with client and family members resulting to a trusting caregiver relationship.

Customer Service Representative

Expert Global Solutions Inc.
08.2012 - 06.2014
  • Handled around 50-100 incoming calls each day from customers.
  • Maintained good relationship with customers by handling questions and concerns with speed and professionalism.
  • Resolved customer complaints, especially billing disputes, with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Health Care Assistant

Sprottshaw College
Abbotsford, BC
09-2025

Bachelor of Science - Accounting

University of The Philippines in The Visayas
Tacloban College
07-2003

Skills

  • Patient care
  • Patient safety
  • Emotional resilience
  • Confidentiality
  • Clinical skills
  • Client support
  • Compassionate caregiving
  • Relationship building
  • Time management
  • Indirect patient care
  • Care delivery
  • ADL support

Languages

English
Full Professional
Tagalog
Native or Bilingual

Certification

HCA - Health Care Aide

Standard First Aid

Food Safe

PVCP

Criminal Record Check


Timeline

Healthcare Support Worker

Oxford Senior Care
09.2024 - Current

Home Care Support Worker

Elsie Taylor
08.2022 - 02.2024

Customer Service Representative

Expert Global Solutions Inc.
08.2012 - 06.2014

Online English Tutor/Missionary Teacher

Private Practice
06.2003 - 09.2024

No Degree - Health Care Assistant

Sprottshaw College

Bachelor of Science - Accounting

University of The Philippines in The Visayas

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Lynelle Ann Destriza