Lynelle Alcantara
Chino
Summary
Resourceful and dependable professional with extensive experience in customer relations and providing excellent guest support. High expertise in phone services, recordkeeping and conflict resolution. Determined to maintain a positive environment when communicating with others, guests and colleagues alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Hostess
Wang Cho Korean Barbeque
Chino
05.2024 - Current
- Schedule reservations to accommodate guests' party size and unique specifications
- Answer calls regarding menu pricing, reservation scheduling, and phone orders
- Manage all front desk interactions by handling money transactions and POS reports
- Consider comfortable placement for people with disabilities or infants when seating
Radiology Department
Children's Hospital of Orange County
Orange
11.2023 - 08.2024
- Turnover exam rooms for incoming patients while practicing proper sanitation protocols
- Restock medical supplies needed throughout the radiology floor such as catheters, x-ray cassette bags, and hospital sheets
- Composing prepared I.V. kits needed in the ultrasound unit
- Guiding patients from the exam rooms to the reception lobby
Health Science Intern
Boys & Girls Club of Garden Grove
Garden Grove
01.2023 - 04.2023
- Assist with data entry by updating the attendance software regarding presents and absences
- Execute health curriculum and implement childhood development strategies for youth
- Supervise children during enrichment activities and special events
- Facilitate safe learning environment and create an engaging space for children to progress as healthy individuals
Academic Researcher
California State University, Fullerton
Fullerton
08.2022 - 12.2022
- Work with colleagues to conduct a study that investigates how the cumulative number of COVID-19 cases impact engagement in protective behaviors
- Gather data regarding our population, through the use of a questionnaire
- Develop a group research paper that discusses our methods, results, implications of our findings, and recommendations for the future
Education
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton05.2023
Skills
- Front desk operations
- Patient handling
- Data entry
- Money handling
- Customer service
- Sanitation protocols
- Supply inventory
- Medical supply management
Certification
- Basic Life Support Certification
Timeline
Front Desk Receptionist/Hostess
Wang Cho Korean Barbeque
05.2024 - Current
Radiology Department
Children's Hospital of Orange County
11.2023 - 08.2024
Health Science Intern
Boys & Girls Club of Garden Grove
01.2023 - 04.2023
Academic Researcher
California State University, Fullerton
08.2022 - 12.2022
Bachelor of Science - Public Health
California State University, Fullerton