Lyne Perrier

• Ottawa, Ontario, Knowledge of human resources legislations, policies and practices related to the public service staffing
• Provide administrative support services to Human Resources Advisors
• Initiate internal and external staffing processes on PSPR
• Create job advertisements, Statement of Merit Criteria's, Notice of Considerations (NOC) and Information Regarding Acting Appointments (IRAA) using the Public Service Resourcing System (PSRS)
• Creating Screening Board Reports for competitions
• Create various letters of offer (indeterminate appointment, deployment, casual employment)
• Establishment and maintenance of administrative processes, information systems, research capabilities and quality control and monitoring measures for Executive/Officer Development (E/ODR) and Resourcing activities
• Administrative staffing, staff relations and/or classification actions completed
• Training and coaching of Human Resources Assistant
• Experience using Phoenix in a staffing environment

Shoppers Drug Mart, Ottawa, Ontario 03/2004 to 06/2009

Medical Pharmacy, Ottawa, Ontario 01/2003 to 07/2004

Wal-Mart Lincoln Heights, Ottawa, Ontario 03/2001 to 09/2004

• Providing support to all the Pharmacy departments across Canada and the Nursing agencies

• Coordinating monthly pharmaceutical clinics with nursing agencies

• Greeting patients and confirming accuracy of all relevant prescription information prior to filling,

• Filling prescriptions (reading and data entry of patient information as well as prescription information into the system)

•Accurate dispensing of prescription medications

• Process and submit billing on a daily basis and monthly basis such as: online billing, manual credits and deductibles

• Inventory control ordering and receiving medication and office supplies

• Prepare journal entries regarding narcotic procedures (monthly cycle counts, inventory control)

• Returning expired/damaged medications

• Extensive knowledge of the Members Pay System procedures and processes
• Knowledge of Treasury Board Directives pertaining to salary revision, collective agreements and terms and condition of employment
• Knowledge of the RCMP Compensation Manual, RCMP Act and Collective Agreements Provide advice and guidance regarding pay operations to RCMP Regular and Civilian members
• Use Human Resources Management Information System (HRMIS) and Member Pay System (MPS) software applications to monitor, track, verify and process pay data
• Resolve and manage difficult pay issues or financial errors for members
• Examine, analyze and process a wide variety of compensation transaction requests and maintains an integrity of data in MPS system
• Experience in processing acting claims and overtime claims for regular members and civilian members
• Experience in processing Operational Clothing Allowances (OCA), Field Trainer Allowances, Foreign Language Training Allowances, Direct deposits, Bilingual Bonuses
• Experience in processing EI Rebates, Educational / Tuition Reimbursements, Ex-Member Duty related claims
• Experience in processing Transfers for RCMP members in and out of divisions, as well as Isolated posts Allowances, Quarter move ins and outs, Mess dues and Vacation Travel Allowances
• Experience in preparing discharge entitlement estimates for members who are retiring from the Force
• Experience is processing Service Pay and Senior Constable Provisional Allowances
• Experience in processing new engagements as well as Medical Insurances (PSHCP) for the RCMP members
• Experience in processing Fines and Forfeitures as well as Civil Litigations

• Manages, administers, directs, interprets, monitors and implements Compensation and benefits policies procedures and guidelines
• Manages, leads and direct work to a compensation unit involved in providing compensation and benefits service to RCMP members
• Provides advisory services, expert advice, support and information in the delivery of highly complete and sensitive compensation related issues to members, including Human Resources colleagues and personnel
• Provides leadership, encouragement, direction, instructions and guidance to team member, including communicating team goals
• Provides quality customer service to our members, including interacting with Members, answering Members enquiries as well as investigating and resolving compensation and benefits issues and complaints
• Establishing priorities, setting objectives and goals, delegate tasks and establishing deadlines
• Responsible for supervising a team of 15 employee
• Recommend training and provide functional direction to compensation units
• Monitor team performances and conduct quarterly performance reviews
• Motivate the team to achieve organizational goals
• Communicating on a regular basis with senior managers
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.

• National Centre for Missing Persons and Unidentified
• Receives electronic/hardcopy operational and administrative requests for information from the RCMP, outside police agencies, and other law enforcement partners
• Extracts information to conduct searches and performs basic review procedures in a variety of data bases
• Based on policies and procedures releases information as per restrictions such as "Third Party Rule" or refers more complex matters to an investigator
• Maintains a record of all requests/dissemination
• Receives, retrieves, prepares, and uploads a variety of information to the relevant CPCMEC and criminal data bases on behalf of operational members
• Establishes and maintains systematic, cross reference intelligence records and files, retrieves and processes all incoming reports through the review and summarizing of critical data into concise and relevant information that will serve and support investigation activities, stores, updates and retrieves data using the PROS, the Child Exploitation Tracking System (CETS}, the Missing Children Registry (MCR) and the Missing Persons Unidentified Remains (MPUR) databases and Groove software
• Conducts regular reviews of the CETS, PROS, MCR, MPUR and CPIC systems in order to monitor CPCMEC data quality, identify issues/problems related to data capture, data analysis and information dissemination processes
• Performs CPJC entries as well as reviews and purging of CPIC records involving missing children/missing persons and unidentified remains.

• Supervises, sets priorities and assigns work to the recruiting team
• Verifies and audits recruiting transactions, includes timelines of systems entries and completeness of events scheduling
• Provides information and guidance to the recruiting team and ensures relevant policies are adhered
• Manages key recruiting events such as the review and verification of application file preparation for filed investigation, security Clearance and Troop Loading
• Provide information to applicants, recruiting management, subordinates and/or the public concerning procedures on the status of application processing
• Monitors and updates database and hard-copy files, records and correspondence to the recruiting unit
• Reports to supervisor on the performance of subordinates
• Provides regular feedback to subordinates on their work
• Trains new staff and make recommendations for ongoing training of team

• Career Development and Resourcing, PS Staffing, Ottawa, Ontario
• Knowledge of human resources legislations, policies and practices related to the public service staffing
• Provide administrative support services to Human Resources Advisors
• Initiate external collective staffing processes on PSPR
• Initiate a selection process and create job advertisements, Statement of Merit Criteria’s, Notice of Considerations (NOC) and Information Regarding Acting Appointments (IRAA) using Publiservice
• Creating Screening Board Reports for competitions
• Create various letters of offer (term extensions, casual employment, student FSWEP and COOP, deployments,)
• Creating template letters that are to be sent out to competing candidates
• Coordinate the communication with candidates and the delegated manager when organizing interviews, testing and exams and for completion of various documents and forms
• Conducts research and complies and retrieves reports and statistics for senior management
• Responsible for responding to incoming questions about certain pools (Selection Processes) and staffing actions
• Coordinating office correspondences and drafting written responses
• Managing files, tracking, planning and coordinating tasks
• Organize & uphold security interviews
• Organize and administer exams
• Responsible for the filing requests and file closing of selection processes
• Maintain the RCMP deployment inventory log and NVMU team access log
• Manage the fast-track team and delegate the appropriate staffing actions and tasks to fellow co-workers
• Schedule, re-schedule or cancel candidates SLE tests through the PSC online scheduling system
• Daily use of programs such as; Novell GroupWise, Human Resources Management Information System 8.9 (HRMIS), Total Expenditure and Asset Management System (TEAM)

• Uploading documents to the main company directory
• Update compliant spreadsheet
• Responsible for tracking documents in the Gatineau portfolio tracking sheet
• Provide administrative support to the managers (Expense reports, travel arrangements, filling, etc.)
• Maintain a database of documents for one Senior Commissioning Manager and four Commissioning Managers; as well as databases for vacation and health and safety training courses
• Responsible for internal and external correspondence
• Responsible for creating monthly billing report
• Coordinate all meetings and take minutes
• Assist in the preparation of letters, presentations, and spreadsheets as required
• Organized the details of special events, travel arrangements, corporate agendas and itineraries

• Performing data entry and scanning of documents using Photo Manager Program
• Experience in performing data entry duties or typing
• Searching and retrieving files
• Creating virtual and physical boxes
• Collecting, combining, separating and transferring files
• Ensuring accuracy of all data

• Human Resources and Skills Development Canada – HRSDC
• Compensation and, , Gatineau, Québec
• Experience in severance pay calculations and service buy back calculations
• Managing the NC PAY website, redirecting emails to the appropriate pay advisor within the NCR & Regional pay offices
• CWA coordinator (helping employees register onto the Compensation Web Application to access the CWA applications)
• Initiate / update / resolve inquiries or problems in our HRSC system
• Activating new employees on pay (TOS- Taken on strength, students, casuals, terms and Indeterminate)
• Coordinating Transfers into HRSDC and Coordinating and Action of Transfers out of HRSDC
• Simple pay actions (commence, amend and stop pay)
• Communicating with employees, other departments/pay advisors; HR partners in person/ via phone and email concerning compensation related matters
• Recent &significant experience in providing compensation & benefits services within the public service
• Supporting management staff with administrative duties
• Manage incoming and outgoing personal pay files from compensation units ensuring file integrity
• Experience in the use of systems related to pay
• Experience with the On-Line Pay and Pension Systems, and Computer based programs in the Federal Public Service
• Experience in verification of on-line pay entries
• Experience in the interpretation and applicable of pay and benefits legislation, regulations, collective agreements, policies and procedures