Lyndsy N. Musyoki
Mississauga
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior ,understanding customer desire and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Earl’s Kitchen and Bar
01.2023 - Current
- Delivered exceptional service to 200+ customers per day
- Built brand loyalty by providing exceptional support with wayfinding
- Provided customer service and resolved queries over the telephone
- Observant to Guests' needs throughout the dining experience to ensure high-quality service
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
Customer / Sales Representative
Inkeros
03.2023 - 08.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Contacted potential customers to capitalize on sales opportunities.
- Addressed demands of existing/potential customers by conducting a cost-benefit and needs analysis
- Met standards by meeting quota every week
- Created and sustained positive company and consumer connections
- Contacted potential customers through cold phoning.
- Brought in revenue in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers
Retail Customer Service Representative
Carrefour
04.2022 - 11.2022
- Answered a steady stream of consumer calls with little waiting time
- Updated client data to keep track of customers
- Actively engaged with clients, and promptly addressed difficulties and serious problems with the supervisor
- Supported client returns and processed payment if need be
Cashier
Pizza Inn
04.2021 - 12.2021
- Ensured provision of quality service and 100% customer satisfaction
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
- Performed cleaning activities such as cleaning, mopping, and sweeping the floor
- Welcomed customers as they enter the dining area and escorted them to their tables
- Marketed the restaurant by providing quality services to the customers.
Education
Advanced Diploma - Software Development and Networking
Sheridan College
Brampton, Ontario2023
High school Diploma -
Apostolic Carmel Girls’ Secondary School
Kenya2021
Skills
- Product and Service Knowledge
- Problem-Solving Strengths
- Persuasive Techniques
- Calendar and Scheduling Software
- POS Systems Operations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Swahili
Native or Bilingual
Certification
Smart serve
Timeline
Customer / Sales Representative
Inkeros
03.2023 - 08.2023
Host
Earl’s Kitchen and Bar
01.2023 - Current
Retail Customer Service Representative
Carrefour
04.2022 - 11.2022
Cashier
Pizza Inn
04.2021 - 12.2021
Advanced Diploma - Software Development and Networking
Sheridan College
High school Diploma -
Apostolic Carmel Girls’ Secondary School
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