LYNDSI KIELB
San Diego
Summary
Dynamic operations leader with over a decade of experience enhancing customer experience and driving efficiency in sales, contracts, and customer service within regulated and fast-paced environments. Proven track record in cultivating robust cross-functional partnerships and streamlining workflows to optimize performance. Expertise in delivering insightful, data-driven reporting to inform strategic decision-making for leadership teams. Recognized as a trusted people manager with a hands-on leadership approach complemented by exceptional written and verbal communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Pricing & Contracts
Roche Diagnostics, Inc.
06.2022 - Current
- Lead and oversee the end-to-end contracting function for complex commercial agreements.
- Manage contracting workflows and priorities in partnership with senior leadership, ensuring timely, compliant, and business-aligned contract outcomes.
- Serve as the primary business contracting partner to sales, finance, operations, and digital teams.
- Partner closely with legal counsel to support contracting opportunities, escalate legal issues appropriately, and align contract positions with company policies and regulatory requirements.
- Identify and assess business and legal risks across contract portfolios; develop and implement practical mitigation strategies that balance risk management with commercial objectives.
- Oversee negotiation of complex agreements, including products, software, and service, ensuring consistency, compliance, and scalability.
- Provide strategic, solutions-oriented contracting guidance to internal stakeholders and represent the organization professionally in external negotiations.
- Maintain accountability for contract execution, renewals, amendments, and retention strategies, ensuring contractual obligations are met.
- Monitor and report on the status of contract-related matters, key risks, and performance metrics; proactively communicate updates to leadership and cross-functional partners.
- Drive continuous improvement of contracting processes, systems, and templates to increase efficiency, reduce cycle time, and strengthen compliance.
- Build and manage strong cross-functional relationships across the organization to support strategic initiatives and long-term growth.
Supervisor, Contracts & Customer Service
GenMark Diagnostics, Inc.
09.2016 - 06.2022
- Lead contracts and customer service operations supporting commercial sales teams.
- Draft, review, and manage customer sales contracts in partnership with Sales and Legal.
- Served as a liaison between Sales, Inventory, Finance, and Operations to ensure accurate and timely order fulfillment.
- Supported SOX compliance efforts by maintaining documentation and responding to audit requests.
- Identified and implemented process improvements that streamline workflows and reduce errors.
- Hire, onboard, and train new employees; set performance goals and coach for success.
- Motivated and managed teams to deliver consistent, high-quality customer support.
- Produced weekly, monthly, and quarterly KPI and matrix reports for senior leadership.
- Resolved complex customer issues and escalations with professionalism and efficiency.
Supervisor, Customer Service
Quidel Corporation, Inc.
03.2016 - 09.2016
- Managed daily customer service operations and supervised customer service staff.
- Partnered with Accounting, Sales Operations, and Field Sales to resolve customer inquiries.
- Coached and developed team members to improve service quality and response times.
- Researched proof of delivery, shipment status, billing questions, and future order dates.
- Coordinated shipment logistics to ensure accurate, on-time delivery.
- Supported audits by providing documentation and answering process-related questions.
- Maintained customer records and pricing within ERP systems.
- Prepared regular and ad hoc reports for internal stakeholders.
Education
Bachelor of Arts - Sociology
California State University Sacramento
01-2010
Skills
- Customer Experience & Escalation Management
- Contract & Pricing Administration
- Cross-Functional Collaboration (Sales, Finance, Ops)
- Team Leadership, Coaching & Hiring
- Process Improvement & SOP Development
- SOX & Audit Support
- KPI, Metrics & Executive Reporting
- ERP & Order Management Systems
Certification
California Association of Community Managers (CACM) Certification, 2010
PROFESSIONAL DEVELOPMENT
- Managing Multiple Priorities & Projects (.6 CEU)
- Transitioning from Staff to Supervisor (.6 CEU)
Timeline
Manager, Pricing & Contracts
Roche Diagnostics, Inc.
06.2022 - Current
Supervisor, Contracts & Customer Service
GenMark Diagnostics, Inc.
09.2016 - 06.2022
Supervisor, Customer Service
Quidel Corporation, Inc.
03.2016 - 09.2016
Bachelor of Arts - Sociology
California State University Sacramento