Lyndsay Robinson

Medical Office Assistant

Heiho Clinic

11.2008 - Current

Conducted patient intake interviews, recording and documenting relevant information.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Placed new supply orders, managed inventory and restocked clerical spaces.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Updated patient information and insurance details for accurate electronic medical records.
Assisted with medical coding and billing tasks.
Performed various administrative tasks by filing, copying and faxing documents.
Processed medical insurance claims and payments.
Registered and verified patient records before triage with most up-to-date information.
Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
Used Software to schedule appointments for doctor visits and procedures.
Provided prompt, polite and professional in-person and telephone customer service.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared and processed patient referrals and transfer requests.
Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Organized and detail-oriented with a strong work ethic.
Worked effectively in fast-paced environments.