Lyndsay Mayer
St. Catharines,ON
Summary
A dynamic Operations Management Specialist with a proven track record at UPS, I excel in enhancing customer satisfaction and streamlining operations. My expertise in automating processes and developing effective training programs has significantly improved efficiency and employee performance. Skilled in problem-solving and teamwork, I drive projects to success, ensuring alignment with strategic goals.
Overview
17
17
years of professional experience
Work History
Operations Mangment Specialist
UPS
10.2007 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Increased efficiency by automating routine tasks with software solutions.
- Developed training materials to enhance staff proficiency and productivity.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Implemented customer feedback system to inform product development.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Designed employee recognition program that improved morale and reduced turnover.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Diploma - Business Administration
Academy of Learning Career College
St. Catharines, ON05.2005
Diploma -
Laura Secord Secondary
St. Catharines, ON06.1999
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Supply Management
- Teamwork and Collaboration
- Self Motivation
- Time Management
- Multitasking
- Attention to Detail
- Organizational Skills
- Customer Relationship Management
- Professionalism
- Time management abilities
Languages
English
Professional Working
Timeline
Operations Mangment Specialist
UPS
10.2007 - Current
Diploma - Business Administration
Academy of Learning Career College
Diploma -
Laura Secord Secondary
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