Lyndsay Casey
Halifax,NS
Summary
People and engagement professional with experience in recruitment, coordination, and engagement across organizational and community settings. Known for a collaborative approach, sound judgment, and building inclusive, well-supported engagement experiences aligned to shared goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Consultant
ProvenHR
02.2023 - Current
- Led recruitment and onboarding initiatives across multiple organizations, partnering with leaders to attract, engage, and retain talent in values-driven environments
- Designed and implemented engagement and retention strategies, using data, feedback, and stakeholder input to improve participation and long-term commitment
- Collaborated closely with people leaders and managers, providing ongoing guidance, tools, and training to support effective people and volunteer-style leadership
- Applied equity, diversity, and inclusion principles to talent practices, policy updates, and leadership development to foster inclusive, accessible participation
- Managed multiple priorities across clients, demonstrating sound judgment, discretion, and problem-solving in dynamic, fast-paced environments
- Utilized Microsoft Office tools (Word, PowerPoint, Excel) to develop resources, track initiatives, and support stakeholder communication
Senior Advisor, CIBC Leadership Institute
CIBC
12.2020 - 12.2025
- Drove measurable improvements in leadership capability by maximizing the impact of strategic leadership development programs
- Partnered with business leaders to design and deliver leadership solutions aligned to enterprise objectives
- Led outcome measurement and evaluation efforts, translating insights into program improvements and stakeholder action
- Expanded awareness and utilization of leadership programs, supporting a culture of leadership development
- Collaborated across functions to deliver programs and facilitate engaging, insight-driven learning experiences
Leader and Employee Development Consultant
CIBC
12.2018 - 12.2020
- Designed and delivered leadership training materials, including brochures, invitations, and event communications, to enhance leader development initiatives.
- Simultaneously managed multiple talent development projects, ensuring alignment with organizational goals and employee growth strategies.
- Developed and implemented structured onboarding programs by defining roles, responsibilities, and processes to improve new hire integration and retention.
- Led the planning and execution of a behavior-based coaching event for 200+ attendees, fostering a culture of continuous learning and performance improvement.
- Analyzed team member feedback and workforce trends to identify development needs, driving strategic improvements in training programs and employee engagement initiatives.
- Created and executed targeted development plans to align employee growth with business objectives, enhancing leadership effectiveness and overall organizational performance.
Manager
CIBC
11.2016 - 12.2020
- Led and engaged frontline teams by fostering a culture of productivity, motivation, and employee engagement to enhance performance and retention.
- Developed cross-training programs to increase team agility, skill development, and workforce adaptability.
- Effectively managed multiple priorities, ensuring operational goals were met within established timeframes.
- Maintained a professional, inclusive, and safe work environment, promoting employee well-being and compliance with workplace policies.
- Resolved employee relations issues by actively listening, mediating conflicts, and implementing fair, strategic resolutions to support a positive work environment.
- Facilitated new hire onboarding, ensuring a seamless transition through structured training and accurate completion of new hire documentation.
- Analyzed key business and workforce performance metrics to identify improvement opportunities and drive data-informed decision-making.
- Aligned team priorities with business objectives by establishing clear performance goals, maintaining schedules, and tracking progress.
- Provided coaching and performance evaluations, delivering constructive feedback to develop employee skills and career growth.
Onboarding Manager
CIBC
11.2013 - 12.2016
- Designed and implemented seamless onboarding programs to enhance new hire integration, ensuring alignment with company policies, procedures, and culture.
- Regularly assessed and optimized onboarding processes to improve efficiency, engagement, and retention, identifying and addressing gaps in training and support.
- Maintained a structured onboarding framework, including scheduled training sessions, one-on-one check-ins, and smooth transitions to department supervisors.
- Trained new employees on company systems and technology, ensuring proficiency in tools essential for role success.
- Developed and updated onboarding materials to reflect organizational changes, industry trends, and evolving workforce needs.
- Facilitated benefits enrollment, payroll setup, and compliance documentation, ensuring accuracy and a positive employee experience.
- Partnered with leadership and department managers to customize onboarding experiences tailored to team-specific needs.
- Led engaging orientation sessions, effectively introducing new hires to company values, policies, and key stakeholders.
- Monitored new hire progress, performance, and compliance, proactively addressing concerns to improve retention and job satisfaction.
Customer Service Representative
CIBC
05.2010 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Business Administration
NSCC
06.2010
Skills
- Recruitment, Engagement & Retention
- Volunteer Manager Support & Training
- Stakeholder Collaboration & Relationship Management
- Training, Coaching & Ongoing Volunteer Support
- Program Coordination & Event Execution
- Onboarding processes
Certification
Prosci Certified Change Practitioner
Timeline
HR Consultant
ProvenHR
02.2023 - Current
Senior Advisor, CIBC Leadership Institute
CIBC
12.2020 - 12.2025
Leader and Employee Development Consultant
CIBC
12.2018 - 12.2020
Manager
CIBC
11.2016 - 12.2020
Onboarding Manager
CIBC
11.2013 - 12.2016
Customer Service Representative
CIBC
05.2010 - 11.2013
Business Administration
NSCC