Lyndsay Casey
Halifax,NS
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates and building leadership skills. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
13
13
years of professional experience
Work History
Human Resources Consultant
JSD Human Resources
02.2023 - Current
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions etc.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Provided recruiting and resource allocation guidance
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
Senior Advisor, CIBC Leadership Institute
CIBC
12.2021 - Current
- Developed thorough understanding of each client's needs by asking questions and conducting research.
- Mentored and consulted business partners, which prepared them to support their teams in providing exemplary leadership to employees.
- Developed personal rapport with each business partner to maintain a great relationship
- Engaged prospective clients in effort to build and develop new learning opportunities.
- Facilitated presentation and recommendation of services by optimizing client relationships.
Leader and Employee Development Consultant
CIBC
12.2018 - 12.2020
- Created brochures, invitations, trainings and other event and marketing materials for leadership training.
- Managed multiple individual projects simultaneously for development of both leaders and team members.
- Defined and integrated roles, responsibilities, and processes for new onboarding programs
- Planned and organized and sustained a Behavior Based coaching event with more than 200 attendees.
- Evaluated team member needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Manager
CIBC
11.2016 - 12.2020
- Managed and motivated team members to be productive and engaged in work.
- Cross-trained existing team members to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated team member performance and conveyed constructive feedback to improve skills.
Onboarding Manager
CIBC
11.2013 - 12.2016
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
- Trained new hires in technology required to access company systems and complete job tasks.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
Customer Service Representative
CIBC
05.2010 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Business Administration
NSCC
Halifax06.2010
Skills
- Employee Performance Management
- Records Management
- HR Support
- Status Updates
- Recruiting Employees
- HR Strategy
- Providing Feedback
- Employee Orientation
- Training Development and Execution
- Leadership Competency
- Management Training
- Adult Learning Principles
- Curriculum Design
- Build Training Manuals
- Remote Employee Training
- Develop Training Programs
Timeline
Human Resources Consultant
JSD Human Resources
02.2023 - Current
Senior Advisor, CIBC Leadership Institute
CIBC
12.2021 - Current
Leader and Employee Development Consultant
CIBC
12.2018 - 12.2020
Manager
CIBC
11.2016 - 12.2020
Onboarding Manager
CIBC
11.2013 - 12.2016
Customer Service Representative
CIBC
05.2010 - 11.2013
Business Administration
NSCC
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