Lyndsay Bowley
Niagara Falls
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver and Cashier
The Barrel
07.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Minimized delivery errors by verifying orders and customer details thoroughly before departure.
- Processed payments, made change, and provided receipts.
- Preforms end of day cash-outs.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
Cashier/ Order Taker
The Barrel Restaurant
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Exported deliveries while ensuring a smooth service and preformed driver cash-outs.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
- Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
Kitchen Co-Manager
Sneakers Beach Tavern
01.2020 - 03.2022
- Ensured quality production and smooth dinner services
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
Supervisor
Tim Horton's
04.2017 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensures company procedures and guidelines are being followed
- Consults with management on ways to improve team production, efficiency, quality of work, spirits and overall guest experience
- Handled large amounts of cash, performed voids and till skims
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
Education
High School Diploma -
St. John's Continuing Education Program
Fort Erie, ON06-2021
Ontario Service Excellence Certificate -
Food Handlers Certificate -
Smart Serve Certificate -
Standard First Aid Certificate -
Skills
- Hard worker
- Dedicated worker
- Positive attitude
- Works well independently
- Works well in a team
- Customer oriented
- Detail oriented
- Problem solving
- An eager and quick learner
- Follows company standards
- Asks for direction or clarification when needed
- Identifies unsafe foods
- Identifies unsafe procedures
- Delegating teams
- Cash handling
- Double checking invoices
- Dependable and punctual
- High production rates
- Excellent communication
- Dedicated team player
- Takes pride in work
Timeline
Cashier/ Order Taker
The Barrel Restaurant
10.2023 - 12.2023
Food Delivery Driver and Cashier
The Barrel
07.2022 - Current
Kitchen Co-Manager
Sneakers Beach Tavern
01.2020 - 03.2022
Supervisor
Tim Horton's
04.2017 - 07.2020
Smart Serve Certificate -
Standard First Aid Certificate -
High School Diploma -
St. John's Continuing Education Program
Ontario Service Excellence Certificate -
Food Handlers Certificate -
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