Lyndsay Allen
Calgary,Alberta
Summary
Organized, dependable, and detail-orientated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Intake Specialist / Administration
Hull Services
09.2021 - Current
- Maintained high levels of accuracy and compliance in data entry.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Managed multiple concurrent projects successfully while adhering to strict timelines and budget constraints.
- Provided expert guidance on relevant community resources, helping the program to stay engaged and available to professionals and young people.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance, as the OH&S program representative.
Youth Transitioning to Adulthood (YTA) Worker
Hull Services
Calgary, Alberta
05.2022 - Current
- Managed multiple concurrent projects successfully while adhering to strict timelines and budget constraints.
- Established strong working relationships with client through excellent communication skills, fostering a partnership built on trust.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Gathered, organized and input information into digital database.
Supportive Roommate
Safe Haven Foundation
Calgary, Alberta
06.2021 - 02.2023
- Educated clients about their rights, responsibilities, and available options within the context of their specific situations or challenges.
- Maximized resource allocation efficiency through careful assessment of needs and identification of funding opportunities or eligibility criteria changes.
- Contributed to a positive organizational culture by participating actively in team meetings, sharing insights from experience, and collaborating on projects/initiatives when needed or requested.
- Reduced barriers to service through advocacy efforts on behalf of clients within various systems.
Child and Youth Care Counsellor
Hull Services
Calgary, AB
12.2017 - 09.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
Youth Worker
Boys and Girls Club
Calgary, Alberta
10.2015 - 12.2017
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Supported and mentored students in developing skills to become successful in community.
Education
Certified Child and Youth Care Counsellor -
Child And Youth Care Association of Alberta
Calgary, Alberta05.2019
Community and Justice Services Program (honours) -
Canadore College
North Bay, ON05.2015
Criminal Justice Honours BA -
Nipissing University
North Bay, ON05.2015
Skills
- Customer Service
- Professionalism
- Excellent Communication
- Interpersonal Skills
- Problem Solving Abilities
- Time Management Abilities
- Organizational Skills
- Multitasking Abilities
Workshops Certifications
- DBT Skills online course- Behavioural Tech.
- FOIP Certificate
- Brain Story Certification through AFWI
- Canadian Firearms Safety Course (PAL)
- NMT: Core Concepts
- Financial Literacy for Facilitators
- Trauma Informed Care
- ASSIST Suicide Intervention & Awareness
- First Aid & CPR-C
- Therapeutic Crisis Intervention (TCI)
- Valid Alberta Driving License - Class 5
- Motivational Interviewing
- Indigenous Worldviews – Coursera UofT
- Indigenous Canada – Coursera UofA
Volunteer Experience
- Calgary Youth Justice Society, 04/2017, 02/2023, Panel Chair
- Elizabeth Fry Society, 06/2016, 05/2020, Youth Mentor
- Calgary Young Offender Centre, 03/2015, Five-Week Field Placement/Practicum
References
Available Upon Request
Languages
English
Native or Bilingual
Timeline
Youth Transitioning to Adulthood (YTA) Worker
Hull Services
05.2022 - Current
Intake Specialist / Administration
Hull Services
09.2021 - Current
Supportive Roommate
Safe Haven Foundation
06.2021 - 02.2023
Child and Youth Care Counsellor
Hull Services
12.2017 - 09.2021
Youth Worker
Boys and Girls Club
10.2015 - 12.2017
Certified Child and Youth Care Counsellor -
Child And Youth Care Association of Alberta
Community and Justice Services Program (honours) -
Canadore College
Criminal Justice Honours BA -
Nipissing University
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