Lyndon Kevin Delago
Fairfield
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Jack Anthony's 7 Flags Car Wash Express Lube
02.2021 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Suggested additional services to customers in order to meet upsell goals.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service..
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Chevron Inc
10.2017 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Worked the front register and consistently kept tills within the allotted variances in the reconciliation reports through accurate transactions and cash handling.
Heavy Wheel Mechanic
US Army
08.2008 - 11.2010
- Performed routine, scheduled maintenance services, such as tune-ups, lubrications, and oil changes.
Education
HVAC Program Gradate - HVAC Program
Intercoast Colleges
Fairfield, CA01-2019
GED -
Martinez Adult Education
Martinez, CA08.2008
Skills
- Staff Management
- Cost Control
- Staff supervision
- Employee performance evaluations
- Money Handling
- HVAC and refrigeration systems
- Air conditioning
- EPA regulations
- Leak detection
- Oil changes
- Parts ordering
- Multi-point inspection
Accomplishments
- Company Leader of the Month
- Employee of the Month
Timeline
Assistant Manager
Jack Anthony's 7 Flags Car Wash Express Lube
02.2021 - Current
Customer Service Representative
Chevron Inc
10.2017 - 01.2021
Heavy Wheel Mechanic
US Army
08.2008 - 11.2010
HVAC Program Gradate - HVAC Program
Intercoast Colleges
GED -
Martinez Adult Education
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