Lynda Alexa Salce
Imperial Beach
Summary
Compassionate and experienced professional dedicated to improving the lives of individuals and communities. With 4-5 years of customer service experience and a background in an educational setting, eager to utilize skills to provide impactful support and assistance to those in need. Commitment lies in fostering positive relationships and promoting social welfare through effective communication, empathy, and resourcefulness. Leveraging expertise to make a meaningful difference in the lives of others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Supervisor
YMCA South Bay Branch
09.2022 - Current
- Trained new team members on YMCA site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used during program.
- Collaborated with school personnel, families and fellow supervisors to organize operations and achieve demanding schedule targets.
- Worked with school personnel and program members to meet strict timelines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Developed and maintained positive relationships with families and other YMCA stakeholders.
Youth Development Teacher
YMCA South Bay Branch
11.2021 - 09.2022
- Created and developed lesson plans to meet students' academic needs.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Associate
Lowes Home Improvement
08.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
B.A. - Sociology
CSU Dominguez Hills
Carson, CA05.2022
Associates Degree - undefined
Southwestern College
Chula Vista, CA05.2020
Skills
- Ability to demonstrate analytical skills / approach
- Leadership
- Effective communication
- Teamwork and collaboration
- Active and attentive listener
- Attention to detail
- Time management
- Adaptable and flexible
- Empathetic with a positive attitude
- Cultural competence and diversity awareness
LANGUAGES
English | Native
Spanish | Advanced
American Sign Language | Intermediate
Certification
- CPR Certified
- First Aid Certified
Timeline
Site Supervisor
YMCA South Bay Branch
09.2022 - Current
Youth Development Teacher
YMCA South Bay Branch
11.2021 - 09.2022
Customer Service Associate
Lowes Home Improvement
08.2017 - 11.2021
Associates Degree - undefined
Southwestern College
- CPR Certified
- First Aid Certified
B.A. - Sociology
CSU Dominguez Hills
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