Lynda Wood
Edmonton,Canada
Summary
Distinguished Instructor/Trainer with over two decades of specialized experience in the Government, Healthcare, and Private sectors. Expertise in software implementation and integration initiatives, as well as designing and delivering in-classroom and e-learning training modules. Proven track record of facilitating seamless transitions, providing technical proficiencies, and executing change management strategies to enhance workplace efficiency. Collaborative approach and dedication to excellence consistently contribute to the success of various software ventures.
Overview
23
23
years of professional experience
Work History
Sr. Trainer
Fountain Tire
12.2023 - 07.2024
- Designed and developed comprehensive training materials for D365 and Tire365, including student and
instructor guides, quick reference cards, and online resources. - Additionally, I created and delivered a Train
the Trainer program for subject matter experts. - Using a blended learning approach, offering instructor-led
training both in-person and online via Zoom and other platforms. - Provided ongoing feedback to continuously
enhance training programs and resources.
Training Developer (Contractor)
ATCO
04.2022 - 01.2023
- Developed and maintained end-to-end training for the Oracle CCS Project, including curriculum documentation and trainee materials
- Evaluated and improved training performance, updated materials for policy changes and new functionalities, and mentored a team to deliver the program
- Additionally, conversion of classroom training to e-learning platforms
Training Specialist (Contractor)
The County of Strathcona
01.2022 - 01.2023
- Planned and delivered functional end-user training for the SCBT Project, which implemented Oracle HCM
- Developed and executed training strategies, materials, and evaluations, and also served as the Training Coordinator to manage the training delivery for the County
Instructor (Contract)
ReTrain Canada
09.2020 - 11.2021
- Instructed Microsoft Office applications (Word, PowerPoint, Excel, SharePoint) from beginner to advanced levels
- Provided remote instruction via Microsoft Teams and Team Viewer, and updated and designed curriculum to meet organizational needs
Training Specialist/Change Manager (Contract)
University of Athabasca
07.2019 - 01.2020
- Created and managed end-to-end e-learning courses for various University departments, developed training materials, and collaborated on Change Management strategies for process and technology adaptations
- Evaluated training programs and recommended improvements
Training Specialist (Full Time)
Valard Construction
06.2017 - 05.2019
- Designed and maintained in-classroom and e-learning training for Document Control applications, developed training materials, and evaluated performance to enhance effectiveness
- Updated training based on policy changes and facilitated knowledge transfer with HR
External Training Lead (Contract)
Alberta Pension Services
06.2015 - 01.2016
- Planned and delivered end-user training for the Next Gen project, including designing and developing training materials
- Authored business process documentation and mentored a team of learning professionals
- Designed and delivered a Train the Trainer program for the seconded SMEs to deliver training across the province
Informatics Consultant (Full Time)
Alberta Health Services
07.2012 - 05.2015
- Facilitated the EPIC Scheduling program across multiple clinics and developed training materials
- Provided ongoing client support and contributed to eLearning strategy development
Education Support (Contract)
Toronto Central CCAC
06.2011 - 03.2012
- Provided educational support for the CHRIS project and advanced to Systems and Business Process Analyst roles
- Lead a team of trainers and managed technology implementation across CCAC offices
Analyst and Education Consultant (Contract)
Mississauga Halton CCAC
08.2009 - 03.2011
- Offered education support for the CHRIS project and advanced to a Systems and Business Process Analyst role
- Managed issue resolution and system performance monitoring
Education Support (Contract)
Southeast CCAC
07.2009 - 08.2009
- Supported CCAC Training Lead in educating training staff on the CHRIS application
CHRIS Project Training Coordinator (Contract)
OACCAC
08.2007 - 03.2009
- Served as a provincial trainer for the CHRIS project across Ontario Community Care Access Centres
CIAT Project SME (Contract)
OACCAC
03.2006 - 03.2007
- Provincial trainer for the CIAT project implemented across Ontario Community Care Access Centers
iPHIS Education Consultant (Contract)
Ministry of Health
09.2004 - 09.2005
- Provincial trainer for the iPHIS software implementation across Ontario Public Health Units
Education Specialist (Full Time)
Advanced Utility Systems
04.2001 - 09.2004
- Implemented software for various utilities across North America
Education
Fundamentals of Adult Learning -
RYERSON UNIVERSITY
TORONTO, ON01.1993
Skills
- Microsoft Suite of Tools
- SharePoint
- Microsoft Teams
- BISTrainer
- Workday
- Moodle
- Articulate Storyline
- Rise
- Trumba
- Dragon Naturally Speaking
- Windows VRT
- Snag-IT
- Adobe Suite of Tools
- Captivate
- Illustrator
Languages
English
Full Professional
Timeline
Sr. Trainer
Fountain Tire
12.2023 - 07.2024
Training Developer (Contractor)
ATCO
04.2022 - 01.2023
Training Specialist (Contractor)
The County of Strathcona
01.2022 - 01.2023
Instructor (Contract)
ReTrain Canada
09.2020 - 11.2021
Training Specialist/Change Manager (Contract)
University of Athabasca
07.2019 - 01.2020
Training Specialist (Full Time)
Valard Construction
06.2017 - 05.2019
External Training Lead (Contract)
Alberta Pension Services
06.2015 - 01.2016
Informatics Consultant (Full Time)
Alberta Health Services
07.2012 - 05.2015
Education Support (Contract)
Toronto Central CCAC
06.2011 - 03.2012
Analyst and Education Consultant (Contract)
Mississauga Halton CCAC
08.2009 - 03.2011
Education Support (Contract)
Southeast CCAC
07.2009 - 08.2009
CHRIS Project Training Coordinator (Contract)
OACCAC
08.2007 - 03.2009
CIAT Project SME (Contract)
OACCAC
03.2006 - 03.2007
iPHIS Education Consultant (Contract)
Ministry of Health
09.2004 - 09.2005
Education Specialist (Full Time)
Advanced Utility Systems
04.2001 - 09.2004
Fundamentals of Adult Learning -
RYERSON UNIVERSITY
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