Dynamic senior leader with a proven track record in multiple sectors excelling in complex operations management and team leadership. Achieved significant cost reductions while enhancing service quality. Skilled in budget administration and fostering exceptional client relationships, driving sustainable growth and operational excellence in fast-paced environments.
Achieved 10% occupancy growth in 7 months to year to date of 97.3% to a budget of 95%. ( as of July 2025)
Achieved 95% resident overall satisfaction score in 2025, 5% over previous year.
Achieved over 90% consistently year over year on Team Member engagement surveys.
Successfully completed two complete modernization projects on elevators in 2024 and 2025.
Oversite of on site capital expenditures and execution of up to $500M.
Led unionized work forces of up to 350 front line team members.
Consistent achievement of NOI targets via process management, inventory control and monitoring expenses.