Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Lynda Washkau

Summary

Dynamic senior leader with a proven track record in multiple sectors excelling in complex operations management and team leadership. Achieved significant cost reductions while enhancing service quality. Skilled in budget administration and fostering exceptional client relationships, driving sustainable growth and operational excellence in fast-paced environments.

Overview

25
25
years of professional experience

Work History

General Manager

Amica Senior Lifestyles
10.2022 - 08.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

General Manager

Advent Health Care - Forestview Retirement Home
01.2021 - 09.2022
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

Executive Director

The Millwood, Lifetimes Living Inc.
09.2018 - 01.2021
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions. This was critical during the start of the COVID 19 Pandemic.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.

General Manager

Chartwell Retirement Residences
06.2016 - 07.2019

General Manager

Leisure Care - Village at Village Gate Wesy
11.2015 - 06.2016

Interim President

Casa Loma - Liberty Entertainment Group
02.2015 - 09.2015

General Manager

Medieval Times Dinner and Tournament
10.2012 - 02.2015

Director of Premium Services

ARAMARK at Rogers Centre
02.2009 - 01.2012

Director of Catering and Convention Services

Sheraton Centre Toronto - Starwood Hotels and Resorts
07.2000 - 01.2009

Education

Associate of Applied Science - Hospitality Administration And Management

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Complex operations management
  • Time and organization management
  • Team leadership and staff development
  • Verbal and written communication
  • Facility and project oversite
  • Exceptional interpersonal skills
  • Troubleshooting expertise
  • Highly professional and maintains confidentiality
  • Deep understanding of travel and event planning\
  • Superior knowledge of the Jewish community and kosher requirements
  • Budget administration

Accomplishments

    Achieved 10% occupancy growth in 7 months to year to date of 97.3% to a budget of 95%. ( as of July 2025)

    Achieved 95% resident overall satisfaction score in 2025, 5% over previous year.

    Achieved over 90% consistently year over year on Team Member engagement surveys.

    Successfully completed two complete modernization projects on elevators in 2024 and 2025.

    Oversite of on site capital expenditures and execution of up to $500M.

    Led unionized work forces of up to 350 front line team members.

    Consistent achievement of NOI targets via process management, inventory control and monitoring expenses.

Timeline

General Manager

Amica Senior Lifestyles
10.2022 - 08.2025

General Manager

Advent Health Care - Forestview Retirement Home
01.2021 - 09.2022

Executive Director

The Millwood, Lifetimes Living Inc.
09.2018 - 01.2021

General Manager

Chartwell Retirement Residences
06.2016 - 07.2019

General Manager

Leisure Care - Village at Village Gate Wesy
11.2015 - 06.2016

Interim President

Casa Loma - Liberty Entertainment Group
02.2015 - 09.2015

General Manager

Medieval Times Dinner and Tournament
10.2012 - 02.2015

Director of Premium Services

ARAMARK at Rogers Centre
02.2009 - 01.2012

Director of Catering and Convention Services

Sheraton Centre Toronto - Starwood Hotels and Resorts
07.2000 - 01.2009

Associate of Applied Science - Hospitality Administration And Management

Centennial College of Applied Arts And Technology
Lynda Washkau