Lynda Pacheco
Beaver Dam,Canada
Summary
Experienced administrative professional with a proven track record in administrative and customer service roles. Successfully served as an Administrative Assistant at Northern Health. Highly skilled in contract management and customer service, adept at optimizing operations and fostering strong client relationships. Demonstrated expertise in improving process efficiency, resulting in significant cost savings. Effective communication skills drive results.
Overview
34
34
years of professional experience
Work History
Registration Clerk
Northern Health
08.2023 - 03.2024
- Welcomed patients daily directing to appropriate departments within facility
- Managed incoming calls, emails and faxes from Patients and Health Personal
- Completed registration paperwork, verifying accurate patient information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Updated patient contact information to support accurate electronic medical records.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
Booking Clerk P/T
Northern Health Authority
11.2020 - 08.2023
- Enhanced productivity by multitasking with phone calls, emails, walk-in inquiries and faxes from from physicians, patients and other Health Authorities.
- Ensured timely communication with patients, confirming appointment details while resolving conflicts or issues.
- Streamlined booking processes for improved accuracy and reduced errors in timing of appointments.
Client Advisor
Royal Bank
08.2020 - 11.2020
- Serving clients daily by processing deposits, withdrawals and proving information on accounts
- Maintaining customer relationships
Administrative Assistant
Northern Health
06.2019 - 08.2020
- Provides direct administrative and secretarial support to Health Services Administrator and provides additional administrative and secretarial support for Nurse Manager and Clinical Practice Leader
- Provides support to safety department to ensure all policies and procedures are being followed
- Coding A/P, A/R
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
NorthernHealth
08.2017 - 06.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Provide additional support for Credentialing and Privileging, Retention and Recruitment
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for HR , accounting
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Fibre Administrator
Conifex Mackenzie Forest Products
01.2012 - 01.2016
- LIMS Contract Management; Reporting, Deliveries, Approvals, Settlements and Inventory Management
- Data Import and Export, Harvest Billing System, SE-Small Employer OHS, Safety Committee , Safety Reporting
- Invoicing, Reconciliations, Purchasing (Synergen Program)
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized quarterly staff training sessions, keeping team informed on latest Woodlands policies, procedures and technology.
- Gathered, organized and input information into digital database.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Project Field Clerk
Thompson Creek Metals
01.2011 - 01.2012
- Participated in staff training initiatives to increase overall competence and efficiency across the organization.
- Facilitated clear communication among team members by coordinating meetings, preparing agendas, and distributing essential documents.
- Contributed to safety compliance by conducting regular inspections and reporting any hazards or violations promptly.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Manager
Chamber of Commerce
01.2010 - 01.2011
- Handled all media and public relation inquiries
- Planned and facilitated meetings
- Reviewed and applied provincial laws to confirm and adhere to compliance
- Managed budgets implemented strategies promoted advertising, increased membership heightened visibility
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Account Manager
Bank of Nova Scotia
01.2005 - 01.2006
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales/Insurance Agent/Business Owner
Clarica/Sunlife Insurance
01.2000 - 01.2005
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Generated leads through cold-calling, networking and other outreach methods.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Researched and identified potential new markets.
Assistant Manager, Qualified Manager
Avco Financial Services
01.1990 - 01.2000
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Completed internal audits for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Reduced operational costs through comprehensive process improvement initiatives
Education
DCS / DEC - Applied Business Technology
College of New Caledonia
Mackenzie, BC01.2017
Certificate - Accounting
International Career School of Canada
01.2014
Diploma - Human Relations Officer
International Career School of Canada
01.2014
Skills
- Contract & Account Management ; Problem-Solving ; Healthcare experience
- Office Organization; Client Relationships; Confidentiality Compliance
- Records Management; Efficient Workflow Management; Goal orientation
- Time Management ; Attention to Detail; Multitasking; Reliability ;
- Critical Thinking ; Decision-Making ; Relationship Building
- Self Motivation ; Analytical Thinking ; Computer Literacy
- Team building ; Patient confidentiality ; Adaptability and Flexibility
- Active Listening ; Team Collaboration ; Reliability
- Payment Processing
Awards
- Rookie of the year Western Canada, 01/01/01, Rookie recruit for Clarica Life Insurance and Investments
- Branch of the Year, Avco Financial Services,Consecutively 1997 and 1998.
Languages
English
Native or Bilingual
Timeline
Registration Clerk
Northern Health
08.2023 - 03.2024
Booking Clerk P/T
Northern Health Authority
11.2020 - 08.2023
Client Advisor
Royal Bank
08.2020 - 11.2020
Administrative Assistant
Northern Health
06.2019 - 08.2020
Administrative Assistant
NorthernHealth
08.2017 - 06.2019
Fibre Administrator
Conifex Mackenzie Forest Products
01.2012 - 01.2016
Project Field Clerk
Thompson Creek Metals
01.2011 - 01.2012
Manager
Chamber of Commerce
01.2010 - 01.2011
Account Manager
Bank of Nova Scotia
01.2005 - 01.2006
Sales/Insurance Agent/Business Owner
Clarica/Sunlife Insurance
01.2000 - 01.2005
Assistant Manager, Qualified Manager
Avco Financial Services
01.1990 - 01.2000
DCS / DEC - Applied Business Technology
College of New Caledonia
Certificate - Accounting
International Career School of Canada
Diploma - Human Relations Officer
International Career School of Canada
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