Lynda Marmolejo

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Organized the incoming deals and distributed amongst three funders including myself.

Kept track of how long deals were in house and determined when to return problem deals to keep from getting stale dated int he system, thereby ensuring customers owed no more than the first payment upon funding.

Worked closely with area marketing rep to make sure the dealers were aware of problem deals making for a smooth resolution.

Routinely called 10 to 20 dealers per day to request deals to review for the buyers in slow times or to dispatch the marketer to a dealer in need.

Delegated general office duties to the customer service representative and trained them as back up to help with auditing customer files during the busy times.