Lynda Lye
Aurora,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
54
54
years of professional experience
Work History
Receptionist
Tennis Clubs Of Canada
04.1998 - 04.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Collections Clerk
Canada Law Book
01.1970 - 03.1997
- Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
- Maintained accurate customer records, updating contact information and account details as needed.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Facilitated communication between various internal departments regarding outstanding invoices, resulting in a more cohesive approach towards debt recovery.
- Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses.
- Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
- Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
Education
High School Diploma -
Mowlands
Kirkby -in-Ashield Nottingham England06.1961
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Scheduling appointments
- Data Entry
Timeline
Receptionist
Tennis Clubs Of Canada
04.1998 - 04.2024
Collections Clerk
Canada Law Book
01.1970 - 03.1997
High School Diploma -
Mowlands
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