Summary
Overview
Work History
Education
Skills
Timeline
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Lynda Karges

New Hamburg,ON

Summary

Human resources professional with a background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.

Overview

23
23
years of professional experience

Work History

Human Resources Manager

L’Arche Stratford
01.2019 - Current
  • Implemented a new Human Resource Information System with L’Arche Canada.
  • Facilitated all recruitment efforts and participated in all aspects of the hiring and onboarding processes.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Successful in writing personnel manuals, job descriptions and management reports.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Facilitated work permits for international workers in accordance with government requirements.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Facilitated performance improvement feedback in coordination with Leadership teams.
  • Incorporated relevant legislative requirements to ensure all human resource processes are maintained to meet requirements for compliance.
  • Provided support to policy and procedure development on a provincial.
  • Executed all personnel scheduling in accordance with budget requirements.
  • Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
  • Managed areas of the budget in relation to the role and within L’Arche Canada’s policies.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Active Leadership Team member on a regular emergency on call rotation for crisis response.

Office Manager/HR Assistant

Wilderness Medical Associates International
08.2016 - 11.2018
  • Headed daily operations of the Canadian office.
  • Coordinated the Payroll systems for 60 Instructors.
  • Facilitated Recruitment Efforts for Canadian Instructors.
  • Provided support to policy and procedure development.
  • Scheduled 60 instructors year-round for courses all over the world.
  • Administered all data entry software and built courses on WMAI’s website.
  • Executed and distributed all client contracts, invoices, supply orders and certifications.
  • Organized all accommodation and travel arrangements for WMAI Instructors all over Canada.
  • Ensured all client requests and feedback was implemented to enhance the overall business strategy.
  • Implemented actions and strategies based on survey data for future planning.
  • Spearheaded superior relationship building with all sponsors and WMAI office in the U.S.

Outdoor Centre Director

YMCA of Greater Toronto – Camp Pine Crest
06.2013 - 03.2016
  • Coordinated an external Payroll system for 140 plus seasonal staff.
  • Controlled expense budgets according to booking fluctuation including staff schedules.
  • Supervised and motivated a large seasonal team, including ongoing performance management.
  • Participated in policy development with changing needs for OCA compliance.
  • Coordinated daily operations of the office to manage client bookings and finances.
  • Developed a new finance tracking system to have all deposits and final billing procedures complete in a timely manner.
  • Executed and distributed all client contracts and invoices.
  • Responsible for developing and managing annual budgets.
  • Ensured all client requests are met and feedback is implemented to enhance the overall program.
  • Enhanced participation targets and exceeded year-round targets.
  • Supervised and motivated a large seasonal team, including ongoing performance management.
  • Facilitated actions based on survey data for future planning.
  • Coordinated with the kitchen team to communicate client numbers and dietary information.

Housekeeping Manager (Pre-Opening/Operations)

Fairmont The Palm (Dubai, United Arab Emirates)
05.2012 - 05.2013
  • Part of the Pre-Opening Team.
  • Developed the Pre-Opening set up and training of the housekeeping department.
  • Partnered with Executive teams to review guest satisfaction surveys.
  • Developed action plans in relation to colleague engagement surveys.
  • Motivated staff to ensure the highest efficiency and productivity for the daily operations.
  • Trained new colleagues and supervisors to complete the highest standard of cleaning rooms and inspecting rooms as well as leading their daily teams with positive encouragement and development.
  • Administered all employee records, best practice standards and procedures for daily operations.
  • Authored training manuals for Coordinators and Supervisors.

Housekeeping Coordinator/Supervisor/Manager

Fairmont Chateau Lake Louise
09.2008 - 05.2012
  • Supervised floors/staff to ensure a well-maintained housekeeping operation.
  • Trained new colleagues and supervisors to ensure Fairmont Standards were met.
  • Supervised the Fairmont Gold Housekeeping Team to ensure highest J.D. power scores.
  • Awarded Top Scores Internationally for Cleanest Guest Room.
  • Administered Scheduling/payroll and monthly inventory for the department.
  • In the absence of the Housekeeping Manager/Assistant Executive Housekeeper/Executive Housekeeper assume departmental responsibilities.

Office Supervisor, Outdoor Centre, Program Staff, Leadership Trainer and Counsellor

YMCA Camp Pine Crest
01.2002 - 01.2013
  • Led many canoe trips all over northern Ontario.
  • Took care of children aged 9-15 in two week and one-month intervals.
  • Programmed section nights and all camp days for the whole camp.
  • Managed the camp summer office registering children and organizing everyday operations.
  • Supervised and evaluated Resource Staff and Volunteers for the summer

Education

Bachelor of Recreation And Leisure - Recreation And Leisure Studies

Brock University
St. Catharines, ON
01.2008

Ontario College Diploma - Recreation and Leisure Services

Fleming College
Peterborough, ON
01.2005

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Recruitment and hiring
  • Onboarding and orientation
  • Staff management
  • Policy improvement recommendations
  • Coaching and mentoring
  • Relationship building
  • Problem-solving
  • HRIS management

Timeline

Human Resources Manager

L’Arche Stratford
01.2019 - Current

Office Manager/HR Assistant

Wilderness Medical Associates International
08.2016 - 11.2018

Outdoor Centre Director

YMCA of Greater Toronto – Camp Pine Crest
06.2013 - 03.2016

Housekeeping Manager (Pre-Opening/Operations)

Fairmont The Palm (Dubai, United Arab Emirates)
05.2012 - 05.2013

Housekeeping Coordinator/Supervisor/Manager

Fairmont Chateau Lake Louise
09.2008 - 05.2012

Office Supervisor, Outdoor Centre, Program Staff, Leadership Trainer and Counsellor

YMCA Camp Pine Crest
01.2002 - 01.2013

Bachelor of Recreation And Leisure - Recreation And Leisure Studies

Brock University

Ontario College Diploma - Recreation and Leisure Services

Fleming College

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Lynda Karges