Lynda Bourgeois
Salaberry-de-Valleyfield,QC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Tim Hortons
03.2007 - 01.2019
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Customer Service Supervisor
KFC
01.2004 - 03.2007
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
Education
High School Diploma -
Trillium Lakelands Adult Continuing Educ Night School
Oshawa, Canada06.2009
Skills
- Customer Service
- Customer Satisfaction
- Customer Complaint Resolution
- Retail Merchandising
- Patience and composure
- Cash Handling
- Reliability and punctuality
- Product Merchandising
- Customer Focus
- Customer inquiries
- Payment Collection
- Product Recommendations
- Up-selling techniques
- Merchandise Restocking
- Product Knowledge
- Customer Relationship Management (CRM)
- Refund handling
- Time management abilities
- Customer service excellence
- Effective Communication
Languages
French
Professional Working
English
Full Professional
Timeline
Customer Service Cashier
Tim Hortons
03.2007 - 01.2019
Customer Service Supervisor
KFC
01.2004 - 03.2007
High School Diploma -
Trillium Lakelands Adult Continuing Educ Night School
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