Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

LYNCHEN NEPOMUCENO

Calgary,Canada

Summary

Adept at driving sales and exceeding targets, my tenure at CHARM DIAMOND CENTRES showcased my ability to engage customers with expert product knowledge. As a Strategic Marketing Instructor at SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY, I honed my skills in course development and effective communication, achieving significant milestones in both retail and educational settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

SALES CONSULTANT

CHARM DIAMOND CENTRES
Calgary, Canada
11.2022 - Current
  • Consistently exceed sales goals through proactive customer engagement and product expertise
  • Demonstrate in-depth knowledge of diamonds, gemstones, and fine jewelry to guide purchasing decisions
  • Maintain and arrange store displays to enhance visual appeal and reflect promotions
  • Handle customer transactions, including payments, invoices, and special orders
  • Assist with store operations, including opening/closing duties and maintaining a secure, organized environment
  • Monitor store security systems to ensure merchandise and premises safety
  • Oversee inventory management, ensuring adequate stock and accurate records
  • Adjust pricing strategies to remain competitive and meet customer expectations

STRATEGIC MARKETING INSTRUCTOR

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Calgary, Canada
04.2024 - 08.2024
  • Develop and update course materials for Strategic Marketing
  • Lead interactive lessons using case studies and real-world examples
  • Guide students in creating business plans and proposing strategic marketing tools for businesses
  • Teach the 9 Ps of Marketing to develop effective strategies
  • Provide feedback and mentorship to support student growth and development
  • Maintain student records and ensure timely grading and communication
  • Create engaging presentations using Microsoft PowerPoint
  • Maintain data records and track progress using Microsoft Excel

PART-TIME SALES ASSOCIATE

QUARKS
Calgary, Canada
11.2022 - 01.2024
  • Provided excellent customer service and assisted with product selection to ensure a positive shopping experience
  • Maintained organized and attractive store displays, reflecting promotions and seasonal offerings
  • Efficiently processed sales transactions and operated POS systems
  • Managed inventory, restocked merchandise, and assisted with regular stock counts to maintain accurate records
  • Handled special orders and ensured timely fulfillment
  • Worked collaboratively with team members to achieve store goals and maintain a clean, organized environment

PERMANENT INSTRUCTOR

UNIVERSITY OF ST. LA SALLE
Bacolod, Philippines
07.2010 - 08.2022
  • Teaching & Course Delivery: Teach courses in Hospitality and Tourism (e.g., Marketing, Airline Management (SABRE System), Front Office Management (CRS), Travel & Tour Operations), deliver engaging lessons, and update materials based on industry trends
  • Student Performance & Advising: Evaluate student performance, ensure attendance, and provide 10+ hours of academic advising weekly
  • Research & Professional Development: Conduct research, publish in indexed journals, produce creative works, and contribute to community service through training, consulting, and socio-civic activities
  • Administrative Support & Records: Provide administrative support by submitting syllabi, grade reports, maintaining class records, and assisting with the student admission process
  • Faculty & Compliance: Attend faculty meetings, meet faculty requirements, ensure compliance with institutional policies, and serve as a liaison between students, faculty, and administration

GUEST SERVICE ASSISTANT/ FRONT OFFICE

O HOTEL
Philippines, Philippines
07.2010 - 07.2012
  • Managed guest check-ins, pre-registrations, and room assignments, ensuring seamless guest experiences
  • Delivered high-quality guest service and maintained room status coordination
  • Answered customer inquiries with professionalism, using excellent telephone etiquette

Education

Diploma - BUSINESS ADMINISTRATION MAJOR IN MARKETING

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
CALGARY, ALBERTA
04.2024

MASTERS - HOTEL AND RESTAURANT MANAGEMENT

PHILIPPINE WOMEN'S UNIVERSITY
MANILA, PHILIPPINES
08.2012

BACHELORS OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF ST. LA SALLE
BACOLOD, PHILIPPINES
03.2008

Skills

  • Sales and Customer Service Excellence
  • Product Knowledge and Merchandising
  • Effective Communication
  • Interpersonal Skills
  • Leadership
  • Team Collaboration
  • Instructional Design (Canvas, Brightspace)
  • Teaching
  • Microsoft Office (Word, Excel, Powerpoint)
  • Hootsuite
  • Customer Relationship Management (CRM)
  • Hubspot
  • Salesforce
  • Marketing Strategy
  • Email Marketing
  • Mailchimp
  • Course Development
  • Time Management
  • Industry Networking
  • Professional Development
  • Travel Coordination
  • Ellucian

Certification

  • Certified Guest Service Professional (CGSP)
  • SABRE Certified
  • Microsoft Office Specialist (Word, Excel, PowerPoint)
  • Email Marketing Certified
  • Inbound Sales Fundamentals Certified
  • Digital Advertising Certified
  • Mastering the Art of Ad Copy, Creative, and Conversion Certification
  • Content Marketing, Journey-based Marketing, Targeted Advertising Certification
  • Certified Tourism Guide

Awards

  • Recognized with the Honour Roll Benefit for consistently achieving sales targets over two consecutive years.
  • University of St. La Salle 10 years service awardee.

Languages

English
Full Professional

Timeline

STRATEGIC MARKETING INSTRUCTOR

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
04.2024 - 08.2024

SALES CONSULTANT

CHARM DIAMOND CENTRES
11.2022 - Current

PART-TIME SALES ASSOCIATE

QUARKS
11.2022 - 01.2024

PERMANENT INSTRUCTOR

UNIVERSITY OF ST. LA SALLE
07.2010 - 08.2022

GUEST SERVICE ASSISTANT/ FRONT OFFICE

O HOTEL
07.2010 - 07.2012

Diploma - BUSINESS ADMINISTRATION MAJOR IN MARKETING

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY

MASTERS - HOTEL AND RESTAURANT MANAGEMENT

PHILIPPINE WOMEN'S UNIVERSITY

BACHELORS OF SCIENCE - HOSPITALITY MANAGEMENT

UNIVERSITY OF ST. LA SALLE

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