Lyna Dinh
Summary
Detail-oriented and open-minded candidate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always open to feedback and willing to learn new skills to work efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pizza Wine Disco
2022.02 - Current
- Create cultivated warm relationships with customers to ensure they return back in the near future
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems and ensure a smooth transition from dinner service into nightlife service.
Pharmacy Technician
Demarco Pharmacy
2021.10 - 2022.05
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Tested patients and customers for COVID-19 via PCR testing and rapid antigen testing.
Pharmacy Technician
Joseph Brant Hospital
2020.01 - 2021.10
- Counseled patients on refilled medications, appropriate dosage and potential side effects.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked closely with the Halton Program of Assertive Community Treatment (PACT) team to properly dispense weekly medications via blister packs to our mutual patients
Education
Doctor of Traditional Chinese Medicine - Traditional Chinese Medicine Practitioner
Toronto School of Traditional Chinese Medicine
North York08.2027
Bachelor of Science - Majored in Biology And Minored in Earth Science
Brock University
St. Catharines, ON12.2019
Skills
- Insurance Billing
- Medication Dispensing
- Workflow Optimization
- Confidentiality and HIPAA
- Team Collaboration and Leadership
- Customer Interaction
- Upselling
- Reservations Management
- Detail-Oriented and Well-Organized
- Multitasking and Prioritization
- Verbal and Written Communication
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
- Certified Yoga Instructor
- Certified Pilates Instructor
Timeline
Server
Pizza Wine Disco
2022.02 - Current
Pharmacy Technician
Demarco Pharmacy
2021.10 - 2022.05
Pharmacy Technician
Joseph Brant Hospital
2020.01 - 2021.10
Doctor of Traditional Chinese Medicine - Traditional Chinese Medicine Practitioner
Toronto School of Traditional Chinese Medicine
Bachelor of Science - Majored in Biology And Minored in Earth Science
Brock University
- Certified Yoga Instructor
- Certified Pilates Instructor
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