LYNA AGASARO
Edmonton,AB
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Trans-global Services
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
Eyewear Consultant
LensCrafters
06.2021 - 04.2022
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Project Coordinator
Jade Stone Ltd
06.2020 - 04.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Assistant Manager
LE CHATEAU
05.2018 - 03.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
EYE CONSULTANT
CLEARLY
09.2017 - 03.2018
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
Education
High School Diploma -
M E LAZRTE HIGH SCHOOL
Edmonton, ABAssociate of Arts - FASHION AND FILM MAKEUP
NEW IMAGE COLLEGE
Vancouver, BCSkills
- Multi-Line Telephone Systems
- Meeting Preparation
- Records Preparation
- Excellent People Skills
- Multitasking Strengths
- Time Management
- Customer Service
Timeline
Customer Service Representative
Trans-global Services
06.2022 - Current
Eyewear Consultant
LensCrafters
06.2021 - 04.2022
Project Coordinator
Jade Stone Ltd
06.2020 - 04.2022
Assistant Manager
LE CHATEAU
05.2018 - 03.2020
EYE CONSULTANT
CLEARLY
09.2017 - 03.2018
High School Diploma -
M E LAZRTE HIGH SCHOOL
Associate of Arts - FASHION AND FILM MAKEUP
NEW IMAGE COLLEGE
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