Lyn Coniconde Agawin
Summary
Proficient and caring nursing team member offering outstanding patient-centered care experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about providing good resident care and service, safety and wellness while serving patients of all backgrounds.
Organized and proactive customer service worker with good communication, team playing and people skills, delivering excellent customer service to meet or even exceed customer expectations and concerns
Highly motivated, independent worker with excellent problem-solving and analytical skills
Overview
16
16
years of professional experience
Work History
Health Care Aide Student
Age Care
08.2015 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care according to Individual Resident Care Plan by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Reports resident concerns, issues and observations and collaborates with Care Teams
- Collaborates with family and or Alberta Health Services for booking appointments or when sending patients to hospital
Deli Clerk
Seton Superstore
09.2021 - 08.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Statement Services Representative
Alberta Central Credit Union
07.2013 - 08.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
Service Policy Processor
The Cooperators
01.2009 - 12.2009
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
Contents Verification Clerk
CIBC - Intria
07.2007 - 12.2008
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified information on cheques and cash deposits before encoding into the system
- Processed and posted ATM deposit items using in-house system to meet established Service Level Agreements (SLAs) and processed adjustments as required.
- Performed end of day balancing to ensure all items have been processed accurately
Education
Medical Office Assistant
Capstone Edge College
Calgary, AB08.2023
Practical Nursing
Bow Valley College
Calgary, AB05.2012
Bachelor of Science - Agricultural Business
University of The Philippines At Los Banos
Los Banos, Laguna, Philippines04.1987
Skills
- Transporting Patients
- Electronic Charting
- Condition Monitoring
- Quality Assurance
- Documenting Behaviors
- Care Plan Implementation
- Direct Patient Care
- Mobility Assistance
- Booking and Bringing Patients to Appointments
Languages
English
Professional Working
Timeline
Deli Clerk
Seton Superstore
09.2021 - 08.2023
Health Care Aide Student
Age Care
08.2015 - Current
Statement Services Representative
Alberta Central Credit Union
07.2013 - 08.2015
Service Policy Processor
The Cooperators
01.2009 - 12.2009
Contents Verification Clerk
CIBC - Intria
07.2007 - 12.2008
Medical Office Assistant
Capstone Edge College
Practical Nursing
Bow Valley College
Bachelor of Science - Agricultural Business
University of The Philippines At Los Banos
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