LYMUEL PENCILO
London,ON
Summary
Ambitious Hospitality Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
6
6
years of professional experience
Work History
Culinary Director
Windermere on The Mount by Cogir
10.2020 - 07.2024
- Provided exemplary guest services through exceeding their dining experience expectations, resulting in high guests satisfaction
- Effectively monitored and evaluated the performance of the team members, while making suggestions to improve their skills
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Inspected deliveries for accuracy and safety.
- Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Maintained a safe and productive work environment by enforcing proper food handling practices, sanitation guidelines, and workplace safety protocols at all times.
- Expanded catering services portfolio to accommodate changing market demands, including corporate functions, weddings, and special events.
- Enhanced dining experiences by developing innovative and diverse menus tailored to various dietary needs and preferences.
- Collaborated with marketing teams on promotional campaigns that highlighted signature dishes or special events, driving increased traffic and revenue for the business.
- Implemented food safety protocols that maintained a clean and compliant kitchen environment while meeting local health department requirements.
- Collaborated closely with other department heads to ensure seamless coordination of events, leading to successful outcomes for all involved parties.
- Developed a strong culinary team through consistent coaching, mentoring, and performance evaluations resulting in excellent employee retention rates.
- Oversaw staff scheduling processes that ensured adequate coverage during peak periods without compromising service standards or employee job satisfaction levels.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
Maitre D
Windermere on The Mount
01.2018 - 09.2020
- Establishing positive and strong relationships with the residents, employees, colleagues, directors and suppliers (SYSCO, Fresh Start) through effective communication and ensuring their comments, feedback, concerns are valued and used as guidelines in improving service
- Successfully earns a high degree of recognition and prestige from the residents and directors by consistently providing a high quality of care among the employees and residents
- Effectively train, motivate, lead and supervise more than 15 culinary and dinning employees, resulting in high performance and increased work productivity to attain organizational goals
- Methodical in planning and scheduling employees based on their availability, requests (vacation, sick leave), work hours required for the dining operation to maximize productivity in the workplace (prevent overstaffing) and employees' satisfaction
- Demonstrating problem and conflict resolution skills when dealing with employees' absenteeism and resistance by taking appropriate remedial action and proper documentation
- Assisting the Director of Culinary in the menu planning by providing inputs and making changes to the menu based on the residents' comments and feedback to ensure a high standard of dining experience
- Excel in managing food and supplies orders by accurately placing orders using an online ordering system (SYCO and Fresh start), properly receiving, storing and organizing food orders to maintain food quality and to ensure compliance with regulations and food safety standards
- In-depth knowledge of union guidelines and procedures, resulting in effective management and supervision of the culinary and dining employees
- Ensure residents' and employees' safety by enforcing policies, protocols and regulation in the workplace
- Successfully identify and address concern and problems with the residents' dietary food restrictions by a thorough analysis of the situation and then implementing appropriate dietary alternative solutions
- Assisting the dinning team in preparing and serving meals during dining services to ensure proper food portioning, cleanliness and overall quality of food
- Successfully delegate job routines to the employees by giving clear instructions, directions and awareness of their responsibilities, increasing work productivity.
Education
Hotel and Management Diploma, Revenue Management, Service Management, Human Resources, Facilities Management, Front Office Operations, Facilities Management, Hospitality Management, Service Excellence, Guest Relations -
Fanshawe College
London, OntarioCulinary Management Diploma, Purchasing and Menu Planning, Skills Development, Sanitation and Safety, Dinning for Professional Success, Culinary Professions -
Fanshawe College
London, OntarioSkills
- Food Pairings
- Special Event Planning
- Sanitation Practices
- Kitchen Management
- Food Safety Standards
- Menu development
- Dining facility management
- Estimating and ordering inventory
- Employee Scheduling
- Teamwork and Collaboration
- Cost controls
- Customer Retention
Languages
English
Full Professional
Tagalog
Native or Bilingual
Accomplishments
Won The Revera Culinary Excellence award 2021
Timeline
Culinary Director
Windermere on The Mount by Cogir
10.2020 - 07.2024
Maitre D
Windermere on The Mount
01.2018 - 09.2020
Hotel and Management Diploma, Revenue Management, Service Management, Human Resources, Facilities Management, Front Office Operations, Facilities Management, Hospitality Management, Service Excellence, Guest Relations -
Fanshawe College
Culinary Management Diploma, Purchasing and Menu Planning, Skills Development, Sanitation and Safety, Dinning for Professional Success, Culinary Professions -
Fanshawe College
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