Lylian D. Oviedo
Rancho Cucamonga
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Kings Fish House
Rancho Cucamonga
01.2025 - Current
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assigned patrons to suitable tables according to server rotation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Retail Sales Associate
Garage Clothing USA
Rancho Cucamonga
06.2024 - 05.2025
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Prepared merchandise for purchase or rental.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
In-N-Out Associate
In-N-Out Burger
Rancho Cucamonga
05.2022 - 11.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Placed special orders or called other stores to find desired items.
- Processed payments using point-of-sale systems.
- Bagged or packaged purchases and wrapped gifts.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed and maintained relationships with clients and vendors.
Education
Associate of Applied Science - Practical Nursing
Chaffey College
Rancho Cucamonga, CA05-2026
Skills
- Communication skills
- Time management
- Problem solving
- Conflict and complaint resolution
- High volume dining
- Analytical skills
- Strong multitasking
- Calm demeanor
- Flexible and adaptable
Languages
Spanish
Limited
Timeline
Restaurant Hostess
Kings Fish House
01.2025 - Current
Retail Sales Associate
Garage Clothing USA
06.2024 - 05.2025
In-N-Out Associate
In-N-Out Burger
05.2022 - 11.2024
Associate of Applied Science - Practical Nursing
Chaffey College