Lyle Wobbe
Corona
Summary
Knowledgeable and dedicated customer service professional with experience in automotive and construction industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Mazda
02.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Hot Shot Driver
Self-employeed
02.2021 - 12.2023
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
- Adhered to all relevant regulations, including hours of service, weight restrictions, and hazardous material handling procedures.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Branch Manager
Ferguson Enterprises LLC
01.2019 - 11.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Superintendent
GeoStabilization International
02.2016 - 10.2019
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Worked with specialized teams to accomplish all objectives and achieve goals.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
Education
Business
American River College
Sacramento, CAHigh School Diploma -
Red Bluff High School
Red Bluff, CA07-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Goal-oriented mindset
- Workflow management
- Quality control
- Warranty claims process management
Timeline
Service Advisor
Mazda
02.2024 - Current
Hot Shot Driver
Self-employeed
02.2021 - 12.2023
Branch Manager
Ferguson Enterprises LLC
01.2019 - 11.2022
Superintendent
GeoStabilization International
02.2016 - 10.2019
Business
American River College
High School Diploma -
Red Bluff High School
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