Dallas Bush
Edmonton,AB
Summary
Proven leader with extensive experience in retail management. Skilled in inventory management, customer service and problem-solving. Experience in team leadership roles, motivating staff to exceed performance goals through effective training and a focus on financial accuracy, achieving a notable increase in employee retention and customer loyalty.
Overview
22
22
years of professional experience
Work History
Front End Supervisor
Shoppers Drug Mart
12.2018 - 12.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Merchandiser
Liquidation World
02.2012 - 05.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Facilitated training sessions for new merchandisers, improving team skills and performance.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
Assistant Manager
Blockbuster Video
10.2004 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations, identifying areas for development and rewarding strong
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Value Village
09.1997 - 10.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Business Administration And Management
Northern Lakes College
Peace River, AB06.2006
Skills
- Critical Thinking Skills
- Point-of-Sale Operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
- Time management
- Administrative skills
- Multitasking and prioritizing
- Employee training
- Goal setting and achievement
- Collaborative Decision-Making
- Delegation and supervision
- Computer proficiency
- Inventory and stocking
- Retail operations
- Superior work ethic
- Inventory management
Languages
English
Native or Bilingual
Timeline
Front End Supervisor
Shoppers Drug Mart
12.2018 - 12.2019
Merchandiser
Liquidation World
02.2012 - 05.2014
Assistant Manager
Blockbuster Video
10.2004 - 12.2011
Assistant Manager
Value Village
09.1997 - 10.2004
Business Administration And Management
Northern Lakes College