Lyla Miller
Summary
I am a curious and creative problem-solver with extensive experience in policy, strategic coordination, communications, and engagement. I have a demonstrated ability to lead and drive teams to deliver high-quality products.
Overview
22
22
years of professional experience
Work History
Strategic Advisor to the Inspector General – Inspectorate of Policing
Ontario Ministry of the Solicitor General
07.2023 - Current
- Oversees the development of an external website for a new policing oversight body, working with an external professional agency.
- Leads and facilitates division-wide strategic planning and priorities setting.
- Provides advice support to executives on the development of tools, products and processes in preparation for new responsibilities the division will take on when new policing legislation goes into force.
Senior Policy Advisor – Strategic Policy, Research and Innovation Division
Ontario Ministry of the Solicitor General
08.2022 - 07.2023
- Led strategic policy initiatives such as regulatory amendments from concept development through to product delivery.
- Provided briefings and advice to support evidence-based decision making.
- Worked collaboratively with colleagues throughout the ministry and government to ensure a coherent approach to all files, including the meaningful and effective application of legal, human rights, accessibility, trauma-informed, Indigenous and anti-racism lenses.
Strategic Advisor – Strategic Policy, Research and Innovation Division
Ontario Ministry of the Solicitor General
09.2021 - 08.2022
- Provided leadership and coordination in the planning and provision of advice, research, analysis and recommendations to inform the ministry's strategic policy agenda.
- Provided strategic advice and support to the Assistant Deputy Minister and leaders within the division by managing relationships with Deputy Ministers' staff, coordinating process improvement initiatives and ensuring quality control of critical divisional products and services.
- Engaged in active problem-solving, negotiating and collaboration on behalf of the division.
Manager, Marketing, Digital and Internal Communications
Ontario Ministry of Finance
03.2021 - 08.2021
- Managed an eight-member team composed of web technicians, librarians and communications strategists.
- Oversaw a paid marketing campaign in collaboration with a creative agency and Cabinet Office.
- Led the production and launch of marketing and digital products for the 2021 Ontario Budget.
- Engaged in hiring, contract renewal, coaching and other HR practices.
Senior Strategic Advisor to the Deputy Solicitor General
Ministry of the Solicitor General
08.2019 - 03.2021
- Led key ministry files including the Ontario government's response to the COVID-19 pandemic under the Emergency Management and Civil Protection Act and the Reopening Ontario Act (A Flexible Response to COVID-19).
- Created materials to support the Solicitor General at frequent Cabinet meetings throughout the COVID-19 pandemic.
- Assigned, approved and provided feedback on materials to many divisions in the ministry.
- Played a key role in the policy development process working with policy, Cabinet, communications and program areas throughout the ministry at all levels, up to and including Deputy Ministers and senior MO staff.
- Handled highly confidential and politically sensitive information with professionalism, tact and diplomacy.
Senior Communications Advisor
Ministry of Children, Community and Social Services
01.2017 - 01.2019
- Led coordination among nine government ministries in a unique dual-reporting role (Communications and Anti-Human Trafficking Coordination Office).
- Led the @StopTrafficking/@FinAuTrafic twitter channels; designed and executed a social media campaign that resulted in the #2 top trending hashtag in Canada.
- Worked with creative services agencies on public awareness initiatives, including a cutting-edge web simulation tool to educate youth about how traffickers target, lure and groom victims, as well as an Indigenous-focused campaign that involved engagement with two Ending Violence Against Indigenous Women committees.
Senior Strategic Communications Coordinator
Ministry of the Solicitor General
01.2011 - 01.2017
- Led social media for the ministry.
- Planned and executed major provincial announcements.
- Planned a series of high-profile public consultations on street checks.
- Led staff engagement initiatives and mentored an OIP intern.
- Acted as Emergency Information Officer on a 24/7 on-call rotation.
Senior Promotions and Communications Coordinator
City of Toronto
01.2009 - 01.2011
- Responsible for media relations as well as internal and external communications for the Parks, Forestry and Recreation and Long-Term Care Homes and Services divisions.
Media Relations and Public Information Coordinator
Toronto Emergency Medical Services
01.2007 - 01.2009
- Media spokesperson, responsible for all internal and external communications.
- Hired and guided the work of junior staff.
Various roles
The Canadian Broadcasting Corporation
01.2002 - 01.2007
- Reporter/Editor, CBC Radio Northeastern Ontario (Sudbury)
- Joan Donaldson Scholar and Associate Producer, CBC Television and CBC Newsworld
- Daily TV news reporter (CBC Ottawa), chase producer (CBC Newsworld) and associate producer (CBC On Demand)
- Contributed documentary to Definitely Not the Opera.
Education
Master of Journalism -
Carleton University
01.2004
Master of Arts - Linguistics
Northwestern University
01.2000
Bachelor of Arts - Linguistics
McGill University
01.1997
Skills
- Policy development
- Policy coordination
- Public and stakeholder engagement
- Creating and delivering briefing products
- Communications
- Clear writing
- Managing, mentoring and coaching
Languages
French
Professional Working
Timeline
Strategic Advisor to the Inspector General – Inspectorate of Policing
Ontario Ministry of the Solicitor General
07.2023 - Current
Senior Policy Advisor – Strategic Policy, Research and Innovation Division
Ontario Ministry of the Solicitor General
08.2022 - 07.2023
Strategic Advisor – Strategic Policy, Research and Innovation Division
Ontario Ministry of the Solicitor General
09.2021 - 08.2022
Manager, Marketing, Digital and Internal Communications
Ontario Ministry of Finance
03.2021 - 08.2021
Senior Strategic Advisor to the Deputy Solicitor General
Ministry of the Solicitor General
08.2019 - 03.2021
Senior Communications Advisor
Ministry of Children, Community and Social Services
01.2017 - 01.2019
Senior Strategic Communications Coordinator
Ministry of the Solicitor General
01.2011 - 01.2017
Senior Promotions and Communications Coordinator
City of Toronto
01.2009 - 01.2011
Media Relations and Public Information Coordinator
Toronto Emergency Medical Services
01.2007 - 01.2009
Various roles
The Canadian Broadcasting Corporation
01.2002 - 01.2007
Master of Journalism -
Carleton University
Master of Arts - Linguistics
Northwestern University
Bachelor of Arts - Linguistics
McGill University
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