Lyka Tulingan
Niagara Falls
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Marriott on the Falls
04.2023 - Current
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Host/Food Runner
The Keg Steakhouse
10.2022 - 05.2023
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Seated patrons based on guest preferences and seating availability.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
Sitel Group
07.2021 - 06.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Hostess
Chiles Group of Restaurant
02.2019 - 02.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ON04-2023
Bachelor of Science - Hospitality And Tourism Management
Far Eastern University
Manila, Philippines12-2016
No Degree - Flight Attendant Training
WCC Flight Attendant School
Quezon City, Philippines10-2017
Skills
- Listening skills
- Patience and composure
- Detail-oriented
- Guest safety
- Strong interpersonal skills
- Effective planning
- Critical thinking
- Adaptable to change
- Multitasking proficiency
Timeline
Guest Service Agent
Marriott on the Falls
04.2023 - Current
Host/Food Runner
The Keg Steakhouse
10.2022 - 05.2023
Customer Service Representative
Sitel Group
07.2021 - 06.2022
Lead Hostess
Chiles Group of Restaurant
02.2019 - 02.2020
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Bachelor of Science - Hospitality And Tourism Management
Far Eastern University
No Degree - Flight Attendant Training
WCC Flight Attendant School
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