Lydia Mbarga
Moncton,NB
Summary
Proven to enhance guest experiences and safety at Delta Hotels by Marriott, I leverage exceptional customer service and strong work ethic to drive results. Skilled in adaptive problem-solving and cleanliness standards. Personal background spans various roles, emphasizing achievements in guest engagement and operational improvements. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Moxies Bar & Grill
11.2023 - Current
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Waitress
Delta Hotels By Marriott
06.2021 - 10.2023
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Pool Attendant
Delta Hotels By Marriott
11.2020 - 06.2021
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Enhanced pool safety by rigorously enforcing pool rules and regulations.
- Assisted in maintenance of clean facilities, ensuring healthy environment for patrons.
- Collaborated with other staff members to ensure efficient operations and positive guest experiences.
Hostess
Kelsey's Roadhouse
07.2020 - 09.2020
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Brand Ambassador
Sports Check
05.2019 - 12.2019
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Coordinated with cross-functional teams to execute successful product launches that generated buzz in target markets.
- Collaborated with marketing team to develop effective promotional materials for targeted sales campaigns.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
Family Babysitter
Erin Carter
07.2018 - 08.2019
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled emergencies calmly and efficiently while following established safety protocols provided by parents.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Facilitated outdoor playtime to promote physical activity and overall health of children being cared for.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NBSkills
- Complex Problem-Solving
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Food safety understanding
- Cleanliness standards
- Strong teamwork
- Adaptive Problem Solving
- Proper food handling
- Table Bussing
Languages
English
Native or Bilingual
French
Elementary
Timeline
Restaurant Hostess
Moxies Bar & Grill
11.2023 - Current
Waitress
Delta Hotels By Marriott
06.2021 - 10.2023
Pool Attendant
Delta Hotels By Marriott
11.2020 - 06.2021
Hostess
Kelsey's Roadhouse
07.2020 - 09.2020
Sales Brand Ambassador
Sports Check
05.2019 - 12.2019
Family Babysitter
Erin Carter
07.2018 - 08.2019
High School Diploma -
Harrison Trimble High School
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