Linda Hudson
Grande Prairie,Canada
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn and Suites
03.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Camp Attendant
Horizon North
09.2022 - 02.2024
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
- Implemented, supervised and coordinated daily activities.
- Developed strong relationships with fellow staff members, promoting a collaborative work environment conducive to problem-solving and teamwork.
- Managed inventory of supplies and materials, reducing waste and optimizing resource allocation.
- Collaborated with camp staff for efficient setup and breakdown of camp activities, contributing to seamless operations.
- Collaborated closely with supervisors regarding any issues or concerns, ensuring rapid resolution and minimal impact on guest experiences.
- Cleaned and sanitized rooms in a efficient, timely manner.
Camp Attendant
Silvertipp Oilfield Services
06.2020 - 03.2023
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
- Implemented, supervised and coordinated daily activities.
- Managed inventory of supplies and materials, reducing waste and optimizing resource allocation.
- Collaborated with camp staff for efficient setup and breakdown of camp activities, contributing to seamless operations.
- Collaborated closely with supervisors regarding any issues or concerns, ensuring rapid resolution and minimal impact on camper experiences.
- Ensured timely completion of daily tasks by effectively delegating responsibilities among the team members.
- Contributed to the overall success of camp operations by eagerly taking on additional responsibilities as needed and consistently demonstrating a strong work ethic.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Cleaned rooms in a timely, efficient manner.
Front Desk Agent
Peace Valley Inns
01.2018 - 10.2021
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Increased repeat business by developing personal connections with guests and addressing their needs.
Education
Employment Training Assistant Program
North East Native Advancing Society
Fort St. John, BC04-2014
Accelerated 6 Month Office Administration Program -
Collumbia College
Calgary07-2000
Skills
- Guest services
- Team building
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Hospitality service expertise
- Administrative skills
- Reservation systems
- Front desk management
- Administrative support
- POS systems
- Clerical duties
- File management
Languages
English
Timeline
Front Desk Agent
Holiday Inn and Suites
03.2023 - 08.2024
Camp Attendant
Horizon North
09.2022 - 02.2024
Camp Attendant
Silvertipp Oilfield Services
06.2020 - 03.2023
Front Desk Agent
Peace Valley Inns
01.2018 - 10.2021
Employment Training Assistant Program
North East Native Advancing Society
Accelerated 6 Month Office Administration Program -
Collumbia College
Similar Profiles
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Kristi LewisKristi Lewis
Front Office Manager at Holiday Inn Express Suites/Candlewood SuitesFront Office Manager at Holiday Inn Express Suites/Candlewood Suites
Dana GibsonDana Gibson
Area Director of Sales at Marriott Courtyard, TownePlace Suites Hilton Garden Inn at Silverlake Crossing Hyatt Place Holiday Inn ExpressArea Director of Sales at Marriott Courtyard, TownePlace Suites Hilton Garden Inn at Silverlake Crossing Hyatt Place Holiday Inn Express
Heith RileyHeith Riley
Night Auditor at Holiday Inn and SuitesNight Auditor at Holiday Inn and Suites
JESSICA WINTERFORDJESSICA WINTERFORD
Teacher at Grande Prairie Catholic School DistrictTeacher at Grande Prairie Catholic School District