Lydianna Lima
Pitt Meadows,Canada
Summary
Confident Insurance Advisor possessing strong work ethic and excellent business sense. Client-centered and dedicated to customizing insurance coverages to suit individual customer needs. Resourceful and versatile professional. Successfully establishes relationships with customers and delivers quality service.
Overview
9
9
years of professional experience
Work History
Senior Insurance Advisor
BCAA
11.2021 - Current
- Perform greeting, opening and closing duties
- Process cash and cheque deposits, batching, inventory and reconciliation
- In-person and over the phone customer service
- Issue new and renew ICBC and Optional Auto Insurance policies, cancellations, OPVs, endorsements, plates and transfers
- Issue new and renew Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps and tour books
- Issue new and renew travel insurance
- Issue new and renew home insurance
- Member of the office’ Social Committee, helping with planning monthly events for the team
- Assigned Billing Center SME
- Level 2 license (CAIB 2 and 3).
Full-time Appointment Coordinator
Westminster Toyota – Service Department
06.2020 - 11.2021
- Handled customer calls regarding appointment cycle and ensure all service appointments are scheduled when due
- Contacted customers to make them aware of outstanding recalls or campaigns and book the required appointments
- Monitored incoming e-mail appointments and book as necessary
- Coordinated Shuttle Driver
- Confirmed with customers about service appointments and reschedule missed appointments
- Filed accounting copies hard copies of repair orders
- Maintained visitor's register and ascertain it includes name, contact details, type of vehicles, in and out timings, purpose of visit, etc.
Part-time Receptionist
Westminster Toyota
01.2020 - 06.2020
- Operated telephone switchboard to answer, screen, or forward calls, providing information and taking messages
- Greeted persons entering establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations
- Maintained the inventory of new and used cars up to date and filled the hardcopies
- Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
- Performed duties, such as taking care of the coffee area, to maintain lobby and reception area cleaned and organized.
Brazilian Portuguese proofreader and copyeditor (freelancer)
Universidade Veiga de Almeida
01.2020 - 06.2020
- Proofread learning materials for the university's distance education courses
- Copyedited texts for spelling, punctuation, grammar, usage, in-house press style, clarity, conciseness, accuracy, and consistency
- Supervised and coordinated remotely a team of 8 freelancers by distributing materials for proofreading and evaluating their performance
- Handled multiple projects simultaneously and managed workflow against tight deadlines.
Editorial Assistant
Apsis Consultoria Empresarial
05.2015 - 11.2019
- Responsibilities included proofreading, formatting, printing and dispatching evaluation reports (Brazilian Portuguese and English).
Education
Degree in Languages - Portuguese/French -
Universidade Federal do Rio de Janeiro – UFRJ
01.2013
Skills
- In-depth product knowledge
- Continuous Learning Attitude
- Strong analytical skills
- Proven Sales Experience
- Customer Service
- Insurance sales
- Licensed Insurance Agent
- Product Knowledge
- Customer Retention
Languages
English
Full Professional
Portuguese
Native or Bilingual
French
Limited Working
Timeline
Senior Insurance Advisor
BCAA
11.2021 - Current
Full-time Appointment Coordinator
Westminster Toyota – Service Department
06.2020 - 11.2021
Part-time Receptionist
Westminster Toyota
01.2020 - 06.2020
Brazilian Portuguese proofreader and copyeditor (freelancer)
Universidade Veiga de Almeida
01.2020 - 06.2020
Editorial Assistant
Apsis Consultoria Empresarial
05.2015 - 11.2019
Degree in Languages - Portuguese/French -
Universidade Federal do Rio de Janeiro – UFRJ
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