Lydiah Kelly
Wilton
Summary
Dynamic professional with a proven track record at Valleypoint Telecoms Limited, excelling in operational efficiency and team leadership. Adept at problem-solving and fostering client relationships, I leverage excellent communication skills to drive growth and enhance service delivery. Committed to achieving organizational goals through strategic planning and effective execution.
Overview
20
20
years of professional experience
Work History
Intake Coordinator
TFR Home Heath Agency
Sacramento, CA
06.2026 - Current
- Coordinated patient intake processes, ensuring accurate documentation and compliance with regulatory standards.
- Managed scheduling for home health visits, optimizing clinician availability and patient care timelines.
- Communicated effectively with patients and families, providing information on services and addressing concerns promptly.
- Collaborated with healthcare teams to streamline referral processes, enhancing overall patient experience.
General Manager
Valleypoint Telecoms Limited
Nairobi,kenya
04.2016 - 03.2026
- Directed strategic initiatives to enhance operational efficiency and service delivery.
- Led cross-functional teams in implementing process improvements across departments.
- Developed and executed comprehensive business plans aligned with organizational goals.
- Oversaw budget management, ensuring financial targets were met consistently.
- Fostered relationships with key stakeholders to drive growth and expand market presence.
- Analyzed market trends to inform strategic decision-making and competitive positioning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
News Reporter
Saudi Ya Mwananchi Radio
Nakuru,kenya
01.2009 - 12.2014
- Conducted in-depth research to gather accurate information for news stories.
- Developed compelling narratives for diverse audiences through engaging reporting techniques.
- Collaborated with producers and editors to ensure timely news delivery.
- Interviewed key stakeholders to provide insights and expert opinions in reports.
- Uploaded breaking news and updates to organization's social media and website accounts.
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Cultivated long-term relationships with individuals in public relations field through exceptional communication and interpersonal skills.
Sales Executive
Radio Mambo 91.7fm
Bungoma,kenya
06.2006 - 12.2008
- Conducted market research to identify trends, informing sales strategies and product offerings.
- Delivered presentations on product features, effectively communicating value propositions to diverse audiences.
- Collaborated with marketing teams to create promotional materials that boosted brand visibility and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Identified new market opportunities through diligent research and networking.
Education
Information Technology - Computer Compliance
Model Institute of Information
Eldoret KenyaAssociate of Arts - Broadcast Journalism
Kenya School of Professional Studies
Nairobi,kenyaSound Engineering -
Kavangua Institute of Technology
Nairobi KenyaSkills
- Follow-up skills
- Appointment scheduling
- Confidentiality
- Customer service
- Phone and email etiquette
- Team leadership
- Office management
- Report writing
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Verbal and written communication
- Self motivation
Timeline
Intake Coordinator
TFR Home Heath Agency
06.2026 - Current
General Manager
Valleypoint Telecoms Limited
04.2016 - 03.2026
News Reporter
Saudi Ya Mwananchi Radio
01.2009 - 12.2014
Sales Executive
Radio Mambo 91.7fm
06.2006 - 12.2008
Information Technology - Computer Compliance
Model Institute of Information
Associate of Arts - Broadcast Journalism
Kenya School of Professional Studies
Sound Engineering -
Kavangua Institute of Technology