Lydia Woo
Edmonton
Summary
Experienced with managing pharmacy operations, utilizing strong leadership skills to foster team collaboration and achieve patient centered care. Excited about educating the community and bringing awareness to various health issues such as diabetes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Shoppers Drug Mart #2439
03.2023 - Current
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Ensured regulatory compliance by staying current on pharmacy standards and maintaining accurate documentation for audits.
Staff Clinical Pharmacist
Shoppers Drug Mart #2439
07.2019 - Current
- 40hrs/week
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Relief Pharmacist
Shoppers Drug Mart #2301/2350/2377/3241
07.2019 - Current
- Occasional,8-16hrs/week
Staff Clinical Pharmacist
Shoppers Drug Mart #2374
07.2019 - 10.2020
- 8-16hrs/week
Education
Doctor of Pharmacy -
University of Alberta Faculty of Pharmacy and Pharmaceutical Sciences
01.2019
Skills
- Practice highly focused on clinical services and working to the full scope of practice in Alberta
- Focused on patient centred care and building lasting patient relationships
- Experience with a variety of demographics (pediatrics, Opioid Dependency Program, etc), certification and extra interest in diabetes care
- Able to prioritize/organize tasks, and handle a high volume of scripts daily, while managing pharmacy operations, staff, training, inventory control, regulatory requirements, etc
Certification
- Additional Prescribing Authority
- Authorization to administer drugs by injection
- Emergency First Aid and CRP Level C/AED
- Certified Diabetes Educator (2022-now)
OBSERVERSHIP
- Parkland Chronic Pain Clinic (WestView Primary Care Network) Sept2018 – Oct2018
- References: Dr. Boughen and Clinical Pharmacist Gideon Gunawan
- Daily shadowing with a specialized PCN clinic, finding individualized treatment programs for those with chronic pain through a multi-disciplinary approach.
Timeline
Pharmacy Manager
Shoppers Drug Mart #2439
03.2023 - Current
Staff Clinical Pharmacist
Shoppers Drug Mart #2439
07.2019 - Current
Relief Pharmacist
Shoppers Drug Mart #2301/2350/2377/3241
07.2019 - Current
Staff Clinical Pharmacist
Shoppers Drug Mart #2374
07.2019 - 10.2020
Doctor of Pharmacy -
University of Alberta Faculty of Pharmacy and Pharmaceutical Sciences