Lydia Wolfe
Kamloops
Summary
I am a hospitality professional with both management and sales experience. I love a challenge and I thrive off results and quick effective decision making. With my skillset and willingness to learn, I am confident I will be a great addition to your team.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Accent Inn
01.2020 - 04.2025
- Worked along side the general manager to ensure the daily operations of the front desk, housekeeping and maintenance of the hotel run smoothly.
- I was responsible for hiring and termination of staff.
- I worked closely with staff on their development and maintaining relationships by having monthly 1 on 1's with them.
- I scheduled staff and learned how to budget for both labour and other hotel operations.
- I onboarded and trained new staff
Server
Twisted Steak
05.2019 - 01.2020
- Morning server on weekends
- Dealt with large tour groups
- I learned to be quick on my feet as I was the only server on
Front Desk Supervisor/ Sales Coordinator
Four Points By Sheraton
09.2018 - 12.2019
- Worked with the front desk staff to ensure a seamless check-in and check-out process.
- Took reservations over the phone and in person.
- Trained new front desk staff on the pms system and how to answer phone calls.
- Created front desk schedules.
- Created bookings for large tour groups and bookings for our meeting room.
- Coordinated with all sales clients to ensure their bookings were made and negotiated rates with them.
- Helped with the hiring and termination process.
Server/ Manager on Duty
Milestones
09.2017 - 05.2019
- Served tables ranging from small to large groups.
- Improved on multitasking, organization and time management.
- On weekends I was the manager on duty.
- I opened the restaurant in the mornings, completed morning set up and placed servers in sections for their shift to begin.
Front Desk Agent
Three Valley Lake Chateau
05.2016 - 09.2017
- Took reservations over the phone and online
- Checked guests in and out
Sales Associate
Dolson's Source For Sports
04.2015 - 01.2017
- Gained knowledge on how to sell sports equipment and how to upsell.
- Improved my people and communication skills.
Cashier/ Pharmacy Assistant
Pharmasave
08.2011 - 08.2013
- Learned how to work with a team.
- Improved my communication skills.
- Learned how to work a cash register and handle cash.
- Acquired the basic skills of customer service.
Education
Bachelor of Tourism Management - Tourism And Hospitality Management
Thompson Rivers University
Kamloops06-2018
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Staff management
- Operations management
- Recruiting and interviewing
- Sales strategies
- Schedule oversight
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Assistant Manager
Accent Inn
01.2020 - 04.2025
Server
Twisted Steak
05.2019 - 01.2020
Front Desk Supervisor/ Sales Coordinator
Four Points By Sheraton
09.2018 - 12.2019
Server/ Manager on Duty
Milestones
09.2017 - 05.2019
Front Desk Agent
Three Valley Lake Chateau
05.2016 - 09.2017
Sales Associate
Dolson's Source For Sports
04.2015 - 01.2017
Cashier/ Pharmacy Assistant
Pharmasave
08.2011 - 08.2013
Bachelor of Tourism Management - Tourism And Hospitality Management
Thompson Rivers University
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