Lydia Walters
Hamilton,ON
Summary
Considerate expert with passion for providing excellent patient care. Skilled in collaborating with healthcare teams to identify and implement patient-centered strategies to improve care quality and outcomes. Dedicated to promoting patient education and advocating for evidence-based practice. Merciful Program Supervisor evaluates patient outcomes and develops strategies to improve patient care. Experienced in creating and implementing interdisciplinary approaches to provision of care. Highly knowledgeable in regulatory standards and accreditation requirements. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
15
15
years of professional experience
Work History
Residential Program Supervisor
YWCA Hamilton
08.2022 - Current
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each resident.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Advocated for clients to assure respected rights and wishes.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
Rehabilitation Facilitator
HIRO
01.2009 - Current
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each session.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Education
Master of Arts - Critical Disabilities
York University
Toronto, ON07.2026
Bachelor of Arts - Health Management
York University
Toronto, ON07.2023
Skills
- Strategic decision-making
- Excellent oral and written communication
- Data-driven decision making
- Team collaboration and leadership
- Diverse groups presentations
- Group and individual instruction
- Multicultural Competence
- Active Listening
- Conflict Resolution
- Positive Learning Environment
- Adult Education
- Crisis Intervention
- Community Training
- Cultural Competency
Languages
English
Native or Bilingual
Timeline
Residential Program Supervisor
YWCA Hamilton
08.2022 - Current
Rehabilitation Facilitator
HIRO
01.2009 - Current
Master of Arts - Critical Disabilities
York University
Bachelor of Arts - Health Management
York University
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