Lydia Storms
Jasper
Summary
While working with Parks Canada at the visitor information center, I gained hands-on experience in public engagement, environmental education, and data collection. I conducted visitor surveys to gather feedback on park experiences, helped guests navigate services and interpretive programs, and provided accurate information about conservation initiatives. This role strengthened my communication skills and deepened my understanding of how to connect people with nature in meaningful ways. I collaborated with staff to analyze survey data and improve outreach strategies, contributing to a more enriching visitor experience.
Overview
6
6
years of professional experience
Work History
Visitor Experience
Parks Canada
06.2025 - 09.2025
- Designed engaging exhibit layouts that enhanced visitor experience.
- Helped smooth customer experience by being main point of contact for complex inquiries and concerns.
- Created personalized experiences with visitors to promote optical services.
- Aided visitors in finding hikes
- Gave proper information on backcountry camping
- Gave proper information on obtaining a fishing license
Visitor Information Program
Parks Canada
06.2024 - 08.2024
- Helped team complete assignments to meet goals.
- Used good organizational skills to manage workload.
- Addressed concerns quickly to avoid lasting issues.
- Used good judgment to help solve problems.
- Gave proper information to visitors.
- Organized data collection sheets.
- Recorded visitor feedback.
Hostess/Expo Runner
Underbelly
06.2023 - 06.2024
- Escorted guests to tables, provided menus and discussed daily specials.
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times.
Shop Assistant
Riversong Guitar's
06.2022 - 11.2022
- Utilized power tools to grind, sand, hone and polish metal, plastic and wood.
- Unloaded raw materials and organized in shop storage spaces for easy use.
- Matched delivered supplies with repair orders and identified discrepancies for quick handling.
- Operated heavy-duty manufacturing equipment to prepare metal products according to customer specifications.
- Organized supplies, tools, and equipment for use in off-site projects.
- Performed soldering operations and bent joints to obtain strong smooth seam and neat appearance.
- Tracked inventory to proactively request new supplies and keep team on-track with shop demands.
Lead Busser
Syrah's Bistro
04.2021 - 11.2022
- Provided friendly customer service, answering guest inquiries about menu items and specials.
- Operated dishwashing equipment to ensure all utensils and cookware were sanitized.
- Assisted in training new attendants on proper setup, service standards, and cleanup procedures.
- Prepared coffee, tea, and other non-alcoholic beverages for guests upon request.
- Facilitated communication between kitchen staff and servers to ensure timely food delivery.
- Maintained cleanliness of restrooms and dining areas throughout service hours.
- Handled basic food preparation tasks to assist kitchen staff during busy periods.
- Distributed menus to guests upon seating, highlighting daily specials or new additions.
- Stocked bar with necessary supplies, including liquor, fruit, and ice.
Retail Sales Associate
Lole Canada
06.2021 - 07.2021
- Evaluated customer needs and made appropriate product recommendations.
- Handled cash and credit transactions, issued correct change and processed online orders.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Directed customers to appropriate merchandise and store locations.
- Used POS system to complete sales and process customer transactions.
- Processed customer refunds and exchanges according to established guidelines.
- Shelved and stocked products in appropriate locations.
- Assisted customers in finding and selecting products based on their needs.
Restaurant Hostess
Montana's BBQ & Bar
03.2020 - 12.2020
- Pre-planned seating arrangements for large groups and reservations.
- Greeted guests upon arrival, presented menus and announced name of server.
- Seated guests, accounting for special requests and available seating.
- Mitigated risks by maintaining sanitary work environment and monitoring alcohol service.
- Answered phone calls, took messages and confirmed reservations.
- Answered questions about menu items and beverages.
- Greeted guests and escorted them to tables.
Education
Natural Resource Compliances - Wildlife Conservation And Enforcement
Lethbridge Polytechnic
Lethbridge, AB, AB06.2027
High School Diploma - undefined
South Kamloops Secondary
Kamloops, BC, BC06.2025
Skills
- Visitor experience
- Positive patient experiences
- Sales and retail experience
- Mountaineering experience
- Visitor safety awareness
- Visitor experience enhancement
- Accounts receivable experience
- Personal service experience
- Field recording experience
Languages
English, Bilingual or Proficient (C2)
French, Bilingual or Proficient (C2)
Timeline
Visitor Experience
Parks Canada
06.2025 - 09.2025
Visitor Information Program
Parks Canada
06.2024 - 08.2024
Hostess/Expo Runner
Underbelly
06.2023 - 06.2024
Shop Assistant
Riversong Guitar's
06.2022 - 11.2022
Retail Sales Associate
Lole Canada
06.2021 - 07.2021
Lead Busser
Syrah's Bistro
04.2021 - 11.2022
Restaurant Hostess
Montana's BBQ & Bar
03.2020 - 12.2020
High School Diploma - undefined
South Kamloops Secondary
Natural Resource Compliances - Wildlife Conservation And Enforcement
Lethbridge Polytechnic
Hobbies
Canyoning – Exploring canyons through climbing, swimming, and rappelling, Rafting – Enjoying fast-paced teamwork on river rapids, Hiking – Trekking through trails and natural landscapes, Camping – Immersing in nature through overnight outdoor stays