Raffi Zarikian
Monrovia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Technician
Mercedes-Benz of Anaheim
08.2023 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications
- Tested and calibrated instruments to ensure accuracy and reliability of data
- Maintained records of repairs, calibrations, and tests performed on equipment
- Replaced defective components or parts as needed
- Provided technical support services to customers via phone or email communication
- Reviewed technical manuals and other documents related to product operation and maintenance requirements
- Installed software updates on customer machines while providing technical assistance when necessary
- Troubleshot systems and equipment and ran tests to make effective recommendations
- Managed quality control and maintained high level of customer satisfaction
- Followed safety practices to safeguard against injury and damage to property
- Disassembled and repaired damaged sections and fabricated replacements
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests
- Used bolts, rivets and screws to fasten parts
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
- Managed workflow and productivity of lower-level technicians to keep projects on task
- Inspected and validated repairs before delivery
- Maintained test equipment to safety standards to drive process integrity and data validity
- Utilized hand tools and epoxy to safely splice cables
- Updated logs and job reports for completed and pending service calls at shift end
- Performed preventative maintenance on vehicles, including oil changes, brake repairs, engine tune-ups and suspension work
- Performed routine maintenance and repairs on vehicles, such as oil changes, brakes, alignments, suspension work and tune-ups
- Maintained records of work performed on assigned projects to ensure accuracy and completeness
- Performed alignment checks to ensure proper wheel angles relative to the vehicle frame
- Adjusted caster, camber and toe angles using specialized tools and equipment
- Lubricated suspension system components such as ball joints, tie rod ends and control arms
- Tested drive shafts for balance issues using a balancer machine
- Replaced steering racks and other steering components when necessary
- Repaired or replaced sway bars if they are bent or broken
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Mercedes-Benz Wheel Alignment Certified
Mercedes-Benz of Ontario
08.2020 - 06.2023
- Performed both front-end alignments and four-wheel alignments depending on vehicle's suspension and drive type
- Investigated and diagnosed automotive ride handling issues and suggested and quoted corrective repairs
- Operated specialized alignment equipment and wheel balancing machines and instructed others in machine operation
- Delivered and explained to customers before and after printout of vehicle alignment readings and statistics
- Adjusted wheel angles until perpendicular to ground and parallel to each other for maximum tire life and smooth, straight ride
- Learned and understood manufacturer specifications of every vehicle serviced to verify informed and proper repair
- Road-tested newly-aligned vehicles to verify and demonstrate correct and complete alignment to customer's satisfaction
- Inspected complete steering and suspension systems
- Mastered camber, caster, toe-in and toe-out and adjusted angles for optimum alignment and vehicle ride
- Coordinated overall safety inspection and vehicle review to identify less obvious repair or maintenance needs
- Performed tire rotations, mounts and balancing on vehicles
- Used tools, parts and equipment to maintain and repair customer tires
- Inflated tires to prescribed PSI to meet load requirements
- Cleaned and maintained tire service bays to keep work areas organized
- Identified and replaced worn tires and related components, optimizing safety
- Changed and rotated tires for customers to provide safety and maximize customer service rankings
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed
- Inspected tires on customer vehicles to report mechanical defects
- Delivered customer service by answering questions and explaining tire installation process
- Planned work and determined appropriate tools and equipment
- Collaborated with team members to fulfill sales and service requests
- Checked vehicle for leaks and topped off fluids
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements
- Worked with portable devices to manage workflow and complete appointments
- Upheld record accuracy by using work order reporting system
- Leveraged digital tools to plan for and drive sales, improving service experience.
BMW Technician
Bmw Of Monrovia
06.2012 - 05.2020
- Satisfied customers with winning experiences by proactively identifying needs and anticipating wants for automotive service
- Checked vehicles for damages and malfunctions using standardized diagnostic approaches
- Performed maintenance inspections, tune-ups, oil changes and other key services
- Conducted test drives before and after repair services
- Repaired, replaced and adjusted brakes
- Removed old oil, replace filters and added correct amount of new oil
- Used state-of-the-art computer systems and equipment to troubleshoot performance issues
- Completed repairs and maintenance actions based on BMW guidelines
- Worked according to factory specifications to deliver uncompromising service to every customer.
Education
Mercedes-Benz Learning And Performance
06.2022
High School Diploma -
Calicantina High
01.1998
Skills
- Rotation and Balancing
- Brake Repairs
- Alignments Knowledge
- Tire Mounting
- Valid Driver's License
- Problem Solving
- Diagnosis and Repair
- Hardworking and Dedicated
- Computerized Diagnostics
- Dealership and Factory Standards
- Wheel Alignment
- Work Area Cleanliness
- Willing to Learn
- Parts Repair and Refurbishment
- Attention to Detail
- Multitasking and Prioritization
- Filter Replacement
- Fluid Checks
- Facility Cleaning
Timeline
Technician
Mercedes-Benz of Anaheim
08.2023 - Current
Mercedes-Benz Wheel Alignment Certified
Mercedes-Benz of Ontario
08.2020 - 06.2023
BMW Technician
Bmw Of Monrovia
06.2012 - 05.2020
Mercedes-Benz Learning And Performance
High School Diploma -
Calicantina High