Lydia Pearson
Fresno
Summary
With over 30 years of experience, notably in Vehicle Registration, I excel in office management and customer service. Expert in handling sensitive information and maintaining financial records, I've significantly enhanced operational efficiency. My adeptness in relationship building and inventory control ensures a harmonious and productive workplace.
Overview
25
25
years of professional experience
Work History
Office Manager/Titles and Registration
Own A Car Fresno
03.2007 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
DMV Title Clerk
Saturn of Fresno
04.2004 - 03.2006
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Processed salvage titles efficiently, assisting insurance companies with claims related to total loss vehicles.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Reduced turnaround time for title issuance by streamlining the application process and eliminating errors.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted State Motor Vehicle Department to determine status of pending titles.
Title Clerk
Fun Cars
02.2000 - 04.2004
Education
San Joaquin Valley College
Fresno, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
Vehicle Registration 30 years experience in Field office and remote
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Inventory control
Timeline
Office Manager/Titles and Registration
Own A Car Fresno
03.2007 - 01.2025
DMV Title Clerk
Saturn of Fresno
04.2004 - 03.2006
Title Clerk
Fun Cars
02.2000 - 04.2004
San Joaquin Valley College
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