Lydia Oldbury
Whistler,BC
Summary
Resourceful Rental Supervisor with a proven track record in enhancing productivity and ensuring efficient task completion. Expertise in equipment maintenance, customer service, and inventory management. Strong communication and problem-solving skills contribute to optimal service delivery and high customer satisfaction. Recognized for exceptional conflict resolution abilities and commitment to service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rental Supervisor
vail resorts (VRR)
Whistler, BC
11.2024 - Current
- Inspected rental equipment for functionality before customer release.
- Assisted in organizing fittings for high-profile clients including Tony Robbins, CrowdStrike, and Mexico Cup.
- Guided customers in selecting suitable rental items based on individual needs.
- Maintained accurate records of rental transactions, contracts, payments, and inventory.
- Resolved customer complaints promptly, providing effective solutions.
- Supervised rental staff to uphold quality customer service standards.
- Ensured compliance with safety regulations during machinery operation.
Ski Rental Technician
buller ski lifts
Melborne, Victoria
06.2024 - Current
- Tracked inventory levels by conducting regular audits of available stock.
- Reported any damaged or defective items immediately to supervisor.
- Organized storage areas for easy access to rental items when needed.
- Provided customers with detailed instructions on how to use the equipment safely and effectively.
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
- Inspected rental equipment for any damage or wear and tear prior to renting out.
- Supported team members during peak hours by completing tasks quickly and efficiently.
- Checked that all returning equipment was undamaged before accepting returns.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Adjusted bindings to ensure proper fit of customer's boots.
- Helped set up tents and other displays at promotional events held at ski resorts.
- Provided helpful advice about nearby restaurants or lodging options for visitors.
- Processed payments for rentals using a point-of-sale system (RTP)
- Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.
Swimming Instructor
donald swim
07.2023 - 05.2024
- Instructed swimmers of all ages on proper technique, stroke development and water safety.
- Demonstrated swimming skills to students while providing corrective feedback.
- Created lesson plans tailored to the individual needs of each student.
- Conducted poolside assessments to evaluate swimmer's abilities and progress.
- Maintained a safe and enjoyable learning environment for students.
- Supervised recreational activities in the pool area during lessons.
- Provided one-on-one coaching sessions for advanced swimmers.
- performing daily cleaning duties.
- Coordinated and taught swimming lessons to students aged 9 weeks to 60 years.
Retail Worker
Telstra
Browns Plains, QLD
07.2022 - 05.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Nanny
Self Employed
All Over
11.2021 - 12.2022
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Assisted children with homework assignments and special projects across different subjects.
- Promoted language development skills through reading and storytelling.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Administered basic first-aid and medication in emergency situations.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different event
Disability Support Worker
TLC
Pimpama, QLD
02.2022 - 10.2022
- Developed partnerships with community organizations to expand services and referrals.
- Preserved and prepared reports and treatment records.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assessed risk factors of patients and made referrals for further services.
- Drove clients safely to social activities and appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Range Worker
Hills Golf Course
Jimboomba, QLD
01.2018 - 05.2022
- Ran errands and provided general office support in a professional environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Performed routine inspections on all heavy machinery prior to use.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
Education
Certificate III - Early Childhood Education
TAFE Queensland
Acacia Ridge, QLD08.2023
High School Diploma -
Hills International College/ Flagstone College
Jimboomba11.2021
Certificate III - Cert 3 in Heath And Human Services
Stratigix
Jimboomba, QLD07.2021
Skills
- Equipment inspection and inventory management
- Customer service and support
- Contract negotiation
- Staff supervision and training
- Problem solving and conflict resolution
- Team building and development
- Time management and operational efficiency
- Maintenance management
Affiliations
- i love anything outdoors and love extreme sports, ranging from motocross to surfing, skateboarding, downhill mtb and ski/snowboarding
- i love challenging myself with new hobbies and am always ready to give anything a go
Certification
current CPR and first aid cert, and a nursing background.
cert 2 in health and human cervices
cert 2 in IT
Languages
English
Native/ Bilingual
Japanese
Professional
References
References available upon request.
Timeline
Rental Supervisor
vail resorts (VRR)
11.2024 - Current
Ski Rental Technician
buller ski lifts
06.2024 - Current
Swimming Instructor
donald swim
07.2023 - 05.2024
Retail Worker
Telstra
07.2022 - 05.2023
Disability Support Worker
TLC
02.2022 - 10.2022
Nanny
Self Employed
11.2021 - 12.2022
Range Worker
Hills Golf Course
01.2018 - 05.2022
Certificate III - Early Childhood Education
TAFE Queensland
High School Diploma -
Hills International College/ Flagstone College
Certificate III - Cert 3 in Heath And Human Services
Stratigix